Problems – tickets allocated although payment not processed

  • Resolved izzi8181

    (@izzi8181)


    2 months, 1 week ago

    I’ve been using Events Calendar (and Event Tickets) for about 4 months now, with Stripe for payments. My business is going quite well, but I’m having some fairly major sporadic issues with the plugin.

    1. If someone tries to purchase a ticket and the payment fails, or they don’t complete payment, tickets are still allocated to them. On my WP EC dashboard it says either “pending” or “failed”, but tickets are still allocated. This happens almost monthly. Events become sold out when they are not actually sold out.
    2. I have had a couple of occasions when someone has purchased tickets, payment is taken, but no tickets are allocated. I receive no email confirmation, nor do they, and they are not on my WP EC dashboard, but on Stripe I can see the payment was taken. This is very concerning, because there’s no trace of their purchase unless I double check through Stripe. My events have limited space and I’m concerned someone will pay and attend and there won’t actually be space for them.
    3. Most purchases go through to Stripe as “guest”, so when I look at transactions or customers on Stripe it’s all “guest”. I can click through the transaction and find the name attached, but I’d love this info to be attached to the transaction (mainly because it makes it really awkward to double check transactions/purchases with tickets which I have to do because of points 1 + 2).

    I really like the plugins, and I’m interested in buying the pro versions in the future, but not if this is the functionality I can expect. Is there a way I can fix the above issues?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Darian

    (@d0153)

    Hi @izzi8181

    Thanks for reaching out. Let me help you with this one.

    1. As far from what I understand, this is the expected behavior. However, let me check with the team if there’s a workaround for this.
    2. When users submit the payment form, their information will be recorded to the attendees list with Pending status. To confirm, did the issue happen to a sold out ticket?
    3. I appreciate you taking the time to provide us with this valuable feedback. I will make sure to share it with our product team for their thorough review and consideration for potential implementation in the future.

    Plugin Support Darian

    (@d0153)

    Hi @izzi8181

    For us to troubleshoot this issue further, please open a Support Ticket on our Help Desk and mention this thread for reference.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so I’ll close this for now. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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