JavaScript Errors, All Element Pack widgets crash when a user is logged in.

  • Resolved justtk

    (@justtk)


    2 months ago

    All Element Pack widgets crash when a user is logged in. After updating to Elementor v3.24.x and Elementor Pro v3.24.x, while using Element Pack Pro Version 7.15.6 (Lastest Update), we encountered recurring JavaScript errors that break certain elements on the front end. These errors do not appear in Elementor v3.23.X or earlier versions.

    Even after running “Regenerate CSS & Data” and syncing the library, the issue is only temporarily resolved and reappears after the second page reload.

    We tested this issue with both the Hello Elementor and AstraPro themes. All plugins, except Elementor, Elementor Pro, and Element Pack Pro, were deactivated during testing, yet the problem persisted. The following errors repeatedly showed up in the browser’s console:

    Downgrading Elementor and Elementor Pro to v3.23.x resolved the issue.

    This problem may be related to changes in the JavaScript registration mechanism introduced in Elementor v3.24.X.
    Please fix this issue as soon as possible.

    Uncaught TypeError: Cannot read properties of undefined (reading 'handlers') frontend.min.js?ver=3.24.2:2
    at 820 (frontend.min.js?ver=3.24.2:2:4477)
    at webpack_require (webpack-pro.runtime.…js?ver=3.24.2:2:150)
    at 4906 (frontend.min.js?ver=3.24.2:2:4134)
    at webpack_require (webpack-pro.runtime.…js?ver=3.24.2:2:150)
    at 3000 (frontend.min.js?ver=3.24.2:2:139)
    at webpack_require (webpack-pro.runtime.…js?ver=3.24.2:2:150)
    at frontend.min.js?ver=3.24.2:2:24995
    at webpackJsonpCallback (webpack-pro.runtime.…s?ver=3.24.2:2:5854)
    at frontend.min.js?ver=3.24.2:2:69
    820 @ frontend.min.js?ver=3.24.2:2
    webpack_require @ webpack-pro.runtime.min.js?ver=3.24.2:2
    4906 @ frontend.min.js?ver=3.24.2:2
    webpack_require @ webpack-pro.runtime.min.js?ver=3.24.2:2
    3000 @ frontend.min.js?ver=3.24.2:2
    webpack_require @ webpack-pro.runtime.min.js?ver=3.24.2:2
    (anonymous) @ frontend.min.js?ver=3.24.2:2
    webpackJsonpCallback @ webpack-pro.runtime.min.js?ver=3.24.2:2
    (anonymous) @ frontend.min.js?ver=3.24.2:2

    Uncaught TypeError: Cannot read properties of undefined (reading 'handlers')
    at ep-marquee.min.js?ver=7.15.6:1:101
    at dispatch (jquery.min.js?ver=3.7.1:2:40035)
    at v.handle (jquery.min.js?ver=3.7.1:2:38006)
    at Events.dispatch (frontend.min.js?ver=3.24.3:2:35201)
    at Frontend.init (frontend.min.js?ver=3.24.3:2:9188)
    at HTMLDocument. (frontend.min.js?ver=3.24.3:2:9523)
    at e (jquery.min.js?ver=3.7.1:2:27028)
    at t (jquery.min.js?ver=3.7.1:2:27330)

    Uncaught TypeError: Cannot read properties of undefined (reading 'tools')
    at Frontend.initOnReadyComponents (frontend.min.js?ver=3.24.3:2:7393)
    at Frontend.init (frontend.min.js?ver=3.24.3:2:9297)
    at HTMLDocument. (frontend.min.js?ver=3.24.3:2:9523)
    at e (jquery.min.js?ver=3.7.1:2:27028)
    at t (jquery.min.js?ver=3.7.1:2:27330)
Viewing 11 replies - 1 through 11 (of 11 total)
  • connectphum

    (@connectphum)

    I’m having the same issue??

    Dear justtk,

    Thanks for sharing your problems with us but apologize for the inconvenience. We will release a new version plugin of Element Pack Pro today. We request you to take an update after release the version. If you get the same problem after taking update then we request you directly contact Bdthemes support team and share your issue there. I hope they will review your issue and also provide you a solution very quickly.

    Thanks for staying with us.

    Best Regards,
    Hasib Ali

    Bullrunner

    (@bullrunner)

    I can confirm that your latest update has *not* fixed this problem. JS errors crash Elementor for logged-in users when your plugin is active and using the latest versions of Elementor/Elementor Pro (and with all other plugins disabled).

    I have contacted support directly. I will update if I hear back from them. Currently it is not possible to use EPP with Elementor because of these JS issues.

    Zillur Rahman

    (@tozillur23)

    Dear @bullrunner,

    Thank you for bringing this issue to our attention. We truly understand your concerns and sincerely apologize for the inconvenience caused.

    Please rest assured that our team is actively working on resolving the problem. We kindly ask for your patience as we address the issue, and we will provide you with an update as soon as the fix is ready.

    We greatly appreciate your support and patience during this time.

    Thank you once again for your understanding.

    Bullrunner

    (@bullrunner)

    Hi @tozillur23

    Thanks for getting back to me. You might want to get your devs to look at this support thread from another plugin: https://www.ads-software.com/support/topic/javascript-errors-with-jeg-elementor-kit-v2-6-8-on-elementor-v3-24-x/

    If the problem is the changes to the JS registration mechanism, this dev solved the same kind of JS problem with Elementor so their solution may be of help to your devs:

    “If you are currently using the action hook elementor/frontend/after_register_scripts to register scripts, try replacing this action hook with wp_enqueue_scripts which is the default in WordPress.”

    Zillur Rahman

    (@tozillur23)

    Dear @bullrunner,

    Thank you so much for sharing a solution with us.
    We appreciate your kind support.

    Thanks in advance.

    Dear justtk,

    We fixed the issue from our side and also ready a newer version plugin of Element Pack Pro. I hope today we will release the version. We request you to take an update and I hope your issue will be fixed.

    Please try and let us know if you face any problems again.

    Thanks.

    Best Regards,
    Hasib Ali

    Hi @hashibali

    I’ve checked on my sites and it looks like there are no more JS console errors for logged-in users. Using the latest versions of Elementor/Pro and EPP the sites now work as expected when I am logged-in. I’ve checked the Elementor editor functionality as well. All good.

    Many thanks for resolving this issue so quickly.

    Dear @bullrunner,

    Yes, we have successfully fixed the issue and released the updated version. Glad to hear that it’s working fine without any issues.

    If you encounter any further issues, please don’t hesitate to let us know. We’re always here to help.

    Thanks in advance.


    Thread Starter justtk

    (@justtk)

    After updating to the latest version, WordPress and Elementor PRO are working fine.

    Thank you for your support.

    Best regards.

    Dear @justtk,

    Thank you for keeping us informed. We truly appreciate your understanding and support regarding the inconvenience you experienced.

    If you encounter any further issues, please don’t hesitate to let us know.

    Wishing you a great day ahead!

Viewing 11 replies - 1 through 11 (of 11 total)
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