Pagamentos via Pix e boleto n?o confirmam automaticamente

Olá, @alexmastermind! Tudo bem?

Pelo que relatou, as notifica??es de pagamento enviadas pelo PagSeguro n?o est?o chegando a sua loja virtual. Por favor, nos envie o log completo do dia que o pedido foi recebido, pagamento foi realizado e o problema ocorreu. O log pode ser encontrado em Woocommerce > Status > Logs, fique a vontade para omitir dados pessoais.

Obrigado, segue o log. Neste dia, o que n?o teve retorno foi o “JO?O”, que pagou via Pix.

2024-09-19T10:25:37+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T14:41:09+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T16:53:56+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T16:55:45+00:00 INFO Enviando novo pedido: {“body”:{“reference_id”:”E-39941″,”customer”:{“name”:”JOAO”,”…”}},”notification_urls”:[“https:\/\/ensin-e.edu.br\/wc-api\/WC_Virtuaria_PagSeguro_Gateway”],”qr_codes”:[{“amount”:{“value”:”24000″},”expiration_date”:”2024-09-19T16:55:45-03:00″}]},”timeout”:25} CONTEXT: {“_legacy”:true}
2024-09-19T16:55:45+00:00 INFO Resposta do servidor ao tentar criar novo pedido: {“headers”:{},”body”:”{\”id\”:\”ORDE_075B3ABA-F225-4C64-8851-10876B7D8B9A\”,\”reference_id\”:\”E-39941\”,\”created_at\”:\”2024-09-19T13:55:45.500-03:00\”,\”customer\”:{\”name\”:\”JOAO\”,\”…”}},\”qr_codes\”:[{\”id\”:\”QRCO_84AB45FF-CC07-4365-88F0-8F992E1A4F74\”,\”expiration_date\”:\”2024-09-19T16:55:45.000-03:00\”,\”amount\”:{\”value\”:24000},\”text\”:\”00020101021226830014br.gov.bcb.pix2561api.pagseguro.com\/pix\/v2\/84AB45FF-CC07-4365-88F0-8F992E1A4F7427600016BR.COM.PAGSEGURO013684AB45FF-CC07-4365-88F0-8F992E1A4F745204822053039865406240.005802BR5922INSTITUTO ENSINE DE PE6012Juiz de Fora62070503***6304B807\”,\”arrangements\”:[\”PIX\”],\”links\”:[{\”rel\”:\”QRCODE.PNG\”,\”href\”:\”https:\/\/api.pagseguro.com\/qrcode\/QRCO_84AB45FF-CC07-4365-88F0-8F992E1A4F74\/png\”,\”media\”:\”image\/png\”,\”type\”:\”GET\”},{\”rel\”:\”QRCODE.BASE64\”,\”href\”:\”https:\/\/api.pagseguro.com\/qrcode\/QRCO_84AB45FF-CC07-4365-88F0-8F992E1A4F74\/base64\”,\”media\”:\”text\/plain\”,\”type\”:\”GET\”}]}],\”notification_urls\”:[\”https:\/\/ensin-e.edu.br\/wc-api\/WC_Virtuaria_PagSeguro_Gateway\”],\”links\”:[{\”rel\”:\”SELF\”,\”href\”:\”https:\/\/api.pagseguro.com\/orders\/ORDE_075B3ABA-F225-4C64-8851-10876B7D8B9A\”,\”media\”:\”application\/json\”,\”type\”:\”GET\”},{\”rel\”:\”PAY\”,\”href\”:\”https:\/\/api.pagseguro.com\/orders\/ORDE_075B3ABA-F225-4C64-8851-10876B7D8B9A\/pay\”,\”media\”:\”application\/json\”,\”type\”:\”POST\”}]}”,”response”:{“code”:201,”message”:”Created”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T18:36:49+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T18:39:32+00:00 INFO Enviando novo pedido: {“body”:{“reference_id”:”E-39944″,”customer”:{“name”:”ANDREA”,”…”}},”notification_urls”:[“https:\/\/ensin-e.edu.br\/wc-api\/WC_Virtuaria_PagSeguro_Gateway”],”charges”:[{“reference_id”:”E-39944″,”description”:”EnsinE”,”amount”:{“value”:12000,”currency”:”BRL”},”notification_urls”:[“https:\/\/ensin-e.edu.br\/wc-api\/WC_Virtuaria_PagSeguro_Gateway”],”payment_method”:{“type”:”CREDIT_CARD”,”installments”:1,”capture”:true,”soft_descriptor”:”FaculdadeEnsinE”,”card”:{“encrypted”:”xxxxxxxxxx\/xxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxx\/xxxxx\/xxxxxxxxxxxxxxxx\/x+xxxxxxxxxxxxxxxxxxx\/xxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxx+xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx==”}}}]},”timeout”:25} CONTEXT: {“_legacy”:true}
2024-09-19T18:39:35+00:00 INFO Resposta do servidor ao tentar criar novo pedido: {“headers”:{},”body”:”{\”id\”:\”ORDE_CC0D091A-6D00-483B-AEA8-965FD4745CE4\”,\”reference_id\”:\”E-39944\”,\”created_at\”:\”2024-09-19T15:39:32.874-03:00\”,\”customer\”:{\”name\”:\”ANDREA\”,\”…”}},\”charges\”:[{\”id\”:\”CHAR_80F9254A-153D-451E-8877-90A3A9506828\”,\”reference_id\”:\”E-39944\”,\”status\”:\”PAID\”,\”created_at\”:\”2024-09-19T15:39:33.079-03:00\”,\”paid_at\”:\”2024-09-19T15:39:34.000-03:00\”,\”description\”:\”EnsinE\”,\”amount\”:{\”value\”:12000,\”currency\”:\”BRL\”,\”summary\”:{\”total\”:12000,\”paid\”:12000,\”refunded\”:0}},\”payment_response\”:{\”code\”:\”20000\”,\”message\”:\”SUCESSO\”,\”reference\”:\”091918262485\”,\”raw_data\”:{\”authorization_code\”:\”084110\”,\”nsu\”:\”091918262485\”,\”reason_code\”:\”00\”}},\”payment_method\”:{\”type\”:\”CREDIT_CARD\”,\”installments\”:1,\”capture\”:true,\”card\”:{\”brand\”:\”mastercard\”,\”first_digits\”:\”523431\”,\”last_digits\”:\”1465\”,\”exp_month\”:\”7\”,\”exp_year\”:\”2031\”,\”holder\”:{\”name\”:\”Andrea G Perdigao\”}},\”soft_descriptor\”:\”FaculdadeEnsinE\”},\”links\”:[{\”rel\”:\”SELF\”,\”href\”:\”https:\/\/api.pagseguro.com\/charges\/CHAR_80F9254A-153D-451E-8877-90A3A9506828\”,\”media\”:\”application\/json\”,\”type\”:\”GET\”},{\”rel\”:\”CHARGE.CANCEL\”,\”href\”:\”https:\/\/api.pagseguro.com\/charges\/CHAR_80F9254A-153D-451E-8877-90A3A9506828\/cancel\”,\”media\”:\”application\/json\”,\”type\”:\”POST\”}]}],\”notification_urls\”:[\”https:\/\/ensin-e.edu.br\/wc-api\/WC_Virtuaria_PagSeguro_Gateway\”],\”links\”:[{\”rel\”:\”SELF\”,\”href\”:\”https:\/\/api.pagseguro.com\/orders\/ORDE_CC0D091A-6D00-483B-AEA8-965FD4745CE4\”,\”media\”:\”application\/json\”,\”type\”:\”GET\”},{\”rel\”:\”PAY\”,\”href\”:\”https:\/\/api.pagseguro.com\/orders\/ORDE_CC0D091A-6D00-483B-AEA8-965FD4745CE4\/pay\”,\”media\”:\”application\/json\”,\”type\”:\”POST\”}]}”,”response”:{“code”:201,”message”:”Created”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T19:23:56+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}
2024-09-19T20:26:48+00:00 INFO Pedido #39941 mudou para o status cancelado. CONTEXT: {“_legacy”:true}
2024-09-19T21:38:33+00:00 INFO Resposta do servidor ao tentar obter chave pública: {“headers”:{},”body”:”{\”public_key\”:\”MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA1Pi4A+RuysyWakiqLfaZ0pmFsS\/uslfVRXwDFclgemmuO0dyjxJA72J3R8i1OCDRqcfHRMR4vZKm0TXvAbWkehttn\/ZSEc21gpa1AM1lC8E\/zplx4Nh5KrCL+4MvkZr\/MNW1BmMe149lO2o5IMeal8o93obya64RTWxKY3nvCGXFScwnOIdYPaYtxf8q6S+ERBE83z1+IXjwwkVh+VNION7ecbp0v4XtQdXit1zS30DjoSCa74zA4FhoLHh1ev1K6rj4SzYnto0F37L43e0aPlsrFNyAn1QiNpDUcNQONX8GVHHKPacLpybfqIi+nsh0YFOi\/1p5tJuTW7LYI6Kz1QIDAQAB\”,\”created_at\”:1653080948263}”,”response”:{“code”:200,”message”:”OK”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} CONTEXT: {“_legacy”:true}

Olá, @alexmastermind

Com base no log que nos enviou, o pedido #39941 n?o recebeu notifica??o de pagamento do Pagbank após pouco mais de 3h que foi criado. Após o prazo limite foi cancelado automaticamente. é possível que exista algo bloqueando a chegada das notifica??es a sua loja, recomendamos que verifique bloqueios na sua hopedagem, plugins de seguran?a e cache, além de proxys como o Cloudflare.

Fechado por falta de resposta.