There was an error when sending a confirmation email for subscription

  • When I’m testing the Mailpoet function on my website’s footer 4 block,

    it showed?There was an error when sending a confirmation email for your subscription. Please contact the website owner.,?

    please help me to solve this problem,so that people can subscripe my website.

    Look forward to your prompt reply

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @ericnybsextoy,

    Usually when this error happens, it means the site was not able to send out the opt-in confirmation email.

    This often means there is an issue with your plan or account. However, I looked up the account for your site and all is well. You are not suspended from sending, the plan is approved and active, and the subscriber count is well below the plan maximum.

    I would recommend double checking your sending settings under MailPoet > Settings on the “Send With…” tab.

    If it is set to the MailPoet Sending Service, everything should be good to go, so in that case, please raise a ticket through our website so we can investigate your other settings.

    If it is set to a third party sending service, please double check your settings and reach out to the sending service provider if needed to verify there are no blocks or issues with sending from your site.

Viewing 1 replies (of 1 total)
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