Backups not working

Hello @alegomis ,

In our plugin, it is possible to disable free space checks, but it’s not recommended and you should do that only if you’re 100% sure that you have enough space on the server for the backup.

If you don’t have enough space for the backup or migration, but you will tell the plugin that there is enough, the process may still fail and your site may encounter many issues due to the lack of free space.

Step list of the solution:

1. Go to the “Other options” section
2. Disable space checking: https://prnt.sc/PAlbYsz3RszJ
3. Save the “Other options” section
4. Force stop both processes: https://prnt.sc/1trv1tm
5. Run your process once again

Let me know if that resolves your issue ??
Thank you!

Hi @mixha !

Thanks for the information.

I did all the steps above, but the message still exactly the same.

Sorry for the inconvenience.

Hey @alegomis ,

Please provide the latest debug log: navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team

And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

Please paste the debug code in your reply.

Kind regards

Good morning MixHa.

Here it goes: BMI-JwrW1U48-91352

Thank you!

Hello @alegomis ,

The latest backup log states that the backup was completed successfully. Please check the plugin section “Manage & Restore Backup”, backup file should be listed there.

Kind regards

Hi there.

As I said in the first comment. The problem is about restoring, no making a backup.

The backups had always been there , but it’s impossible to restore.

I tried again, this is the error code: BMI-Gb4yEdUq-13212

And this the debug info you asked before, but updated with the last backup tried

3 minutes ago: BMI-363Ov0vz-56938

If there is any chance of solving this buying the premium version it is not a problem.

Thank you!

Hi @alegomis ,

It seems there is something blocking our requests from working properly, possibly a restrictive firewall. To overcome this, we’ve prepared a PHP CLI tool that allows you to perform backup/restore process directly via SSH. This way, our plugin won’t be limited by any restrictions related to the web server.

Please ensure you have enough space for the restore process. I recommend adding approximately 25% more free storage than required. In your case, you should have about 0.5GB available.

Before starting with the PHP CLI tool, make sure the ZipArchive PHP extension is enabled. You can verify this by running the following command:

php -r 'echo class_exists("ZipArchive") ? "true\n" : "false\n";'

It should return "true."

Afterward, navigate to the root of your WordPress directory and then to our plugin directory using the following commands:

cd wp-content/plugins/backup-backup/includes

For more details about the tool, type:

php -f cli-handler.php

You should see the following help output:

========= BACKUP MIGRATION PLUGIN =========

Please specify a CLI function: bmi_restore [.zip], bmi_backup, or bmi_quick_migration

Examples:
– php -f cli-handler.php bmi_backup
– php -f cli-handler.php bmi_backup BMI_12-12-12_nameOfMySite_nameOfBackup.zip
– php -f cli-handler.php bmi_restore BMI_12-12-12_nameOfMySite_nameOfBackup.zip
– php -f cli-handler.php bmi_quick_migration "https://localhost/site/linkToMyBackup.zip"

========= BACKUP MIGRATION PLUGIN =========

To restore the backup, simply use:

php -f cli-handler.php bmi_restore

Please let me know if you need any further assistance.

Thank you!

Hey @alegomis ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

Kind regards