New checkout Experience asks for Postal Code

  • Resolved joncon62

    (@joncon62)


    5 months, 2 weeks ago

    I am trying out the new checkout experience and it is now asking for Postal Code in teh card details area, whereas in the legacy setting it doesn’t ask for it, which is what I want. Is there a way to disable this request?

    All my products are virtual so all address fields are disabled in the woocommerce checkout page.

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @joncon62

    This feature helps prevent fraud and is generally required by most payment processors, including Stripe.

    Unfortunately, there’s no built-in option to disable this request. Even though your products are virtual, the postal code is a critical part of the verification process for credit card transactions and it’s a good practice to have it enabled.

    We understand that this is a change from the legacy setting, and our team is already aware of this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1619

    I wish I could help more, but hopefully, this provides some clarity. Please let us know if you have any other questions!

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