Invoice number does not show on invoice

  • Resolved shadowweb

    (@shadowweb)


    5 months, 1 week ago

    Hi, I have an issue with the invoice numbers. The number shows on the preview in the settings of the plugin, but it doesn’t show on the invoice. I have tried different settings, but it doesn’t show, no matter what settings I tried.

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  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @shadowweb,

    Did you check if you have the “Display invoice number” option, located in WooCommerce?> PDF?Invoices?> Documents?> Invoice, is set as “Invoice number” (recommended) or “Order number”?

    Thread Starter shadowweb

    (@shadowweb)

    Hi, yes. I tried both invoice number and order number, and none of them works unfortunately.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Thanks for the clarification, @shadowweb:

    Have you tried with a new testing order?

    Please note that testing with documents created before the change, will not follow your new settings, because we stored these settings per-order basis for historical reasons. For instance, if you change your shop address in the future, it should not affect old PDF invoices that you generated when your store was located in the old address.

    That said, if you are just playing with the plugin configuration, or this is a new installation, you could try to activate the “Test mode” temporarily, under WooCommerce?> PDF Invoices > General?> Test mode. See?Show PDF documents with the latest settings.

Viewing 3 replies - 1 through 3 (of 3 total)
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