Videopress wont install or link

  • Resolved zaxxander

    (@zaxxander)


    1 month, 4 weeks ago

    Hi so I just purchased the videopress not from within my site but from outside where you download it as a zip and I followed the instructions to install plugin and it says file is too big.

    I also think I may have used a diffrent email to purchase it than I use for my existing jetpack account. I need some help here or a refund and will purchase it again from inside my dashboard.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @zaxxander ,

    I see from our records that the Jetpack VideoPress plugin is properly installed and connected on your site. Can you please tell me if you’re still having the same issue or if you were able to solve it by yourself?

    For future set ups, please make sure to follow our official guideline here: https://jetpack.com/support/jetpack-videopress/.

    Regarding the email mismatch, please ensure that the email used for the purchase matches the account you used to connect Jetpack on your site.

    As a paying VideoPress user, if you need to transfer the ownership of the VideoPress license or want help with any other issue, you can directly?contact support?for assistance.

    If you choose to reach out directly, please include a link to this thread for reference.

    Thank you!

Viewing 1 replies (of 1 total)
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