My pixel doesn’t recognize decimals and duplicates purchases

  • Resolved LaBateríaRecargable

    (@labateriarecargable)


    1 month, 4 weeks ago

    Hello,

    Im using your plugin on our wordpress to install the pixel with the conversion API, but making ads we noticed that the order total that the pixel recognises is not taking decimals correctly.

    For example, if the order is 37.50 EUR, it registers it as 3750 EUR.

    In addition, we see that in the Facebook Pixel tool the event is displayed twice and in one the price is displayed correctly, but in the other it is not.

    What could be happening?

    You can see a capture here https://prnt.sc/iexwQma5xhp_

    Thank you very much

Viewing 1 replies (of 1 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    The second event is NOT ours. It’s probably related to an option from your Meta Events Manager, Settings, called automated events without code. You need to turn it OFF. More details here: https://www.youtube.com/watch?v=4eMKGxT7qMk

    It can also be related to something called Events Setup Tool, also a Meta setting. Make sure no events are configured there as well.

    You can easily recognise our events by the high number of parameters. We also have a parameter with the plugins name.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.

Tags