Password Reset Emails Not Sending, but Other WP Mail SMTP Emails Work Fine

  • Resolved harihiro

    (@harihiro)


    3 weeks, 4 days ago

    Hi everyone,

    I’m experiencing an issue on my eCommerce platform where users are not receiving password reset emails after clicking the “reset password” option. However, all other emails sent via the WP Mail SMTP service, such as registration confirmations, are being delivered successfully.

    I’ve tested the email functionality manually by sending test emails through WP Mail SMTP, and everything seems to work fine. The password reset feature was working as expected until about a month ago, but now users aren’t receiving those specific emails.

    Does anyone have any idea what could be causing this issue? Are there any steps I can take to resolve it?

    Thanks in advance for any insights!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Nukak Asanansi

    (@nasanansi)

    Hi @harihiro,

    Thanks for reaching out!

    Since the test email and other emails from WP Mail SMTP are being delivered successfully, it suggests that the issue might not be with the plugin itself but rather with how password reset emails are handled.

    Here are a few steps you can take to troubleshoot this:

    1. Check Spam Folders: Ask users to check their spam or junk folders. Sometimes password reset emails can be mistakenly flagged by email providers.

    2. Email Logging: You can install the WP Mail Logging plugin to log emails sent from your site. This will help you track whether the password reset emails are being generated and sent from your site. If you see the password reset emails in the log with no errors, that means they were sent from your site successfully.

    3. Email Filters: Verify if your SMTP provider or Email Recipient has any limits or filters specifically for password reset emails. Sometimes, certain types of emails might be blocked or flagged differently by providers, even if other emails are sent successfully.

    4. Plugins/Theme Conflicts: Check if any new plugins, themes, or updates were added around the time the issue began. There could be a conflict interfering with password reset emails. You can test this by temporarily deactivating any recent additions or updates.

    5. Force from Email: Ensure that the “From” email address for password reset emails matches the one set in WP Mail SMTP or that you have enabled the Force from Email option in your WP Mail SMTP settings. Inconsistent sender addresses can cause issues with email delivery.

    I hope this helps. Thanks ??

Viewing 1 replies (of 1 total)
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