Help with conditional logic and star rating question not working as expected

  • Resolved sandrabarrios

    (@sandrabarrios)


    2 months ago

    Hi there,

    I’m currently using your plugin to create a survey with a Star Rating question from 1 to 10. I need to set up the survey so that:

    • If the user answers?6 or below, another question appears asking, “How can we improve?”
    • If the user answers?greater than 6, the survey should?end?without showing any additional questions.

    Current setup:

    • The survey is using a?Star Rating?question with values from 1 to 10.
    • I have added a follow-up question that should only appear for answers of 6 or below, but it is currently showing for?all values?regardless of the rating given.
    • I have checked the?Conditional Result?section but have not been able to implement a working logic jump.
    • I am not seeing an option for?logic jump?in my plugin.
    1. The configuration of the survey sections.
    2. The setup I have under?Conditional Result, where I tried to configure the conditional logic for the star rating.

    Could you help me understand what I might be doing wrong, or if there is a limitation in the free version of the plugin that prevents this logic from working? I would appreciate guidance on how to properly configure the logic or any other feature I may need to use.

    Thank you in advance for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @sandrabarrios,

    Thank you for the topic.

    Unfortunately, the Logic Jump feature doesn’t work for the Star Rating question type.

    As you are using the Pro version of the plugin, please contact us via this form for premium support and further investigation of the case. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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