Unable to see new plugins in dashboard

  • Resolved jjw20

    (@jjw20)


    2 months ago

    Hi, I’m no longer able to see the list of plugin’s in WP Dash > plugins > add new plugin. I just see an error message which says,

    “An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.”

    Can anyone help? Thanks

    • This topic was modified 2 months ago by jjw20.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi, since the website has been running the probelm is most likely caused by a plugin update. If you can access your file manager using an FTP or through your cPanel, try deactivating all the plugins and check if the problem persist, you can do this by renaming the plugin folder of the affected website. You can do this by adding “-disabled” to the plugins (plugins-disabled).

    After you have done this, refresh your website. If the error is gone, reactivate the folder again by removing “-disbaled” from the name of the plugins folder.

    This will deactivate all the plugins, you can then activate the plugins one after the other to identify the one that caused the error.

    I hope this will help.

    Hi, is your site hosted with WP Engine? If so, yes, WP.org banned that host. You’ll need to manually download the zip plugin and manually upload it to your site > add plugin.

    Thread Starter jjw20

    (@jjw20)

    Hi Sammy

    Thanks so much, this explains it! I’ve just googled why… watch this space I guess.

    Thread Starter jjw20

    (@jjw20)

    *Cammy (Apologies, autocorrect!)

Viewing 4 replies - 1 through 4 (of 4 total)
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