PDF Control Bar not showing on Safari browser

  • Resolved attconcept

    (@attconcept)


    3 weeks, 1 day ago

    I used the PDF embedder on two different websites today with the same exact settings. On one website, everything is working perfectly. On the above website, the PDFs appear without the control bar for people to print, download, etc. I opened the website in Chrome and it’s working as it should be. I tried clearing the cache and deleted cookies in Safari, still not working.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter attconcept

    (@attconcept)

    And it magically started working….

    Plugin Support Zeba Afia Shama

    (@zebaafiashama)

    Hello @attconcept

    Thank you for reaching out regarding the issue with the PDF embedder on your website. I’m glad to hear that the problem with the control bar in Safari resolved itself. Sometimes, browsers can behave differently, and clearing the cache or restarting the browser helps resolve these types of issues, as you already attempted.

    That said, it’s great to know everything is now functioning correctly! Should you run into any similar issues in the future or need further assistance, please don’t hesitate to reach out.

    If you’ve found the PDF Embedder (or EmbedPress) useful and helpful, we’d really appreciate it if you could take a moment to leave us a 5-star review: https://www.ads-software.com/plugins/embedpress/#reviews

    Your feedback helps us improve and continue providing the best possible service to our users.

    Thank you again for choosing our plugin!

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.

Tags