chatbox only appears when touching screen iphone

It is the JS delay function that must be put off, but then the load time is doubled. There is an option to exclude js files, but that did not work, and also to exclude a plugin, but in order to edit this the js aggregation option must put on it says, and with that option on the edit function in the js delay option is off……….it says first the js aggregation option off……….and then etcetc..

Dear @hantayo ,
Thank you for your message.

The delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements. 

As it is critical for a good website score, we would recommend leaving it in place, as users tend to start interacting with websites right away.

However, if you need it to load right away, you need to exclude it from the Delay JS option. Please, note it is going to affect the speed of the website negatively.

1. You can locate the conflicting JS files / scripts and exclude them from 10Web Booster using this guide. 
2. You can exclude the plugin responsible for the section. For example, if the gallery of the website is not loading, excluding the gallery plugin should solve the issue. Please, check the Fixing issues with plugins/themes/services section of this guide.  

Please, make sure Right-click on the page >>> Inspect element and look for JavaScript errors on the Console tab.

Before checking the results, please, make sure to clear the website cache from the Settings section and from Cloudflare CDN section if you have it enabled.
Regards, Mane

Thanks for your reply. I read: Identify and?select the checkbox next to the problematic plugin/themeto exclude it from optimization. The thing is not one plugin or theme is shown in this window.

• This reply was modified 1 month, 3 weeks ago by hantayo.

Hi @hantayo ,
Thank you for reporting the issue.

We will have a hotfix by next week to solve the issue with exclusions.

Please, accept our apologies for the caused inconvenience.
Regards, Mane

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Hi @hantayo ,
Thank you for your time.

The issue with plugin list is solved. Please, kindly check and let us know in case any further assistance is needed.

Regards, Mane