Discount does not work properly

  • Resolved marks182

    (@marks182)


    2 months ago

    Hey,

    when I use a discount for a certain payment method, the discount is not correct.

    Subtotal (gross) = 211.90 EUR

    Discount 2% = 3.56 EUR

    That is not right. Discount should be 4.24 EUR. It seems that the discount calculation has a problem with gross/net values or I made a mistake in the configuration? Can anyone help, please?

    All prices in my WooCommerce shop are gross values.

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  • Plugin Support komal-maru

    (@komal-maru)

    Hi @marks182,

    I’ve tried to replicate the issue where the discount isn’t calculated correctly on the cart’s subtotal at checkout. However, on my end, the discount is being applied correctly based on the set values. You can check the screenshots here: https://prnt.sc/RNgZw6uy8Nty , https://prnt.sc/AB3dfuUxo0Uj

    Could you please share screenshots of the plugin settings, Tax settings, and the Product’s General tab? This will help me replicate the issue using your specific configuration.

    Alternatively, you can email us at ‘support at tychesoftwares dot com’ with the details and temporary admin credentials, so we can troubleshoot directly on your site. Your help with this is greatly appreciated!

Viewing 1 replies (of 1 total)
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