Username and e-mail stay in fields after reload

  • Resolved mafios2077

    (@mafios2077)


    1 month, 3 weeks ago

    Hi there,

    I have problem with form to register in plugin.

    When I disable all plugins, form work properly, but when I activate Elementor, everything breaks down. When I enter username and e-mail and click button to register, page come back to register, display error “There was an error in the submitted form” and username and e-mail stay in fields.

    Unfortunatelly, I can’t share link to website – it’s hosted on local server and I connect there through VPN.

    Does anyone had problem like this or know how to fix this?

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @mafios2077,

    Not being able to share a link to the page where you encounter this issue makes the troubleshooting a bit harder but we can try to see what is causing this on your site.

    1.? Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?

    2. Could you please go to your site’s Dashboard -> Pages -> click on the page where you have this issue -> and send a screenshot where it can be seen exactly how the Profile Builder Registration form was added to the page?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

Viewing 1 replies (of 1 total)
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