Constant reauthentication with Pinterest

  • Resolved maxbrunetti

    (@maxbrunetti)


    1 month, 3 weeks ago

    Hi,

    My Pinterest for WooCommerce plugin keeps disconnecting from my Pinterest account. I am installing this plugin for the first time in the website.

    The Pinterest For WooCommerce plugin has detected an issue with your access token.
    No operations are possible until you reconnect to Pinterest.
    • I have tried the following but still is not working:
      Clearing cache
    • Deleting and reinstalling the plugin
    • Remove access from Pinterest -> Settings -> Security and reinstalling the plugin and reinstalling the plugin

      Once installed, this is the following success message:
    You have successfully set up your Pinterest integration.

    You have successfully set up your Pinterest integration! Your product catalog is being synced and reviewed. This could take up to 2 days.

    OFFER_DOES_NOT_MATCH_ADVERTISER_INTEGRATION_PLATFORM - The integration platform type of the offer must match the advertiser's

    Note: the catalog never appears in Pinterest

    Can you please provide a solution?

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author purplelemur

    (@purplelemur)

    Hello, @maxbrunetti !

    Did you talk to Pinterest regarding this issue? If you did not, I’ll talk to them, but I may need your Pinterest Advertiser ID, or any other information Pinterest may need to find your account and study the case.

    Also, I would like to see your Pinterest for WooCommerce logs, but I do not think it is a good idea to share them here on a public forum.

    Could you find me (@purplelemur) on wordpress.slack.com slack? Instruction on how to get there are here https://make.www.ads-software.com/chat/

    Thread Starter maxbrunetti

    (@maxbrunetti)

    Hi @purplelemur,

    Thanks for looking into my case. I just sent you an email with all the requested information.

    Just searching for this problem and found this thread. I’m having the same problem. I reconnect and it works for a short period. I haven’t checked but it’s probably around 24 hours. It’s been working fine for ages and then this started a week or 2 ago.

    Hello @oldjake,

    Sorry to hear that you are experiencing a similar issue.

    We want to dive deeper into this one. Since every setup is unique, kindly?create a new topic?so we can look further into this issue and assist you properly.?This will also help us follow the?forum guidelines.

    Please include all the details you know about it or what you have done so we can start where you left off.

    We are looking forward to hearing from you.

    Cheers!

    Hello @maxbrunetti,

    Thanks for looking into my case. I just sent you an email with all the requested information.

    Thank you sharing the details. Please let us know if you have additional questions.

    Thanks!

    Plugin Author purplelemur

    (@purplelemur)

    Hello, @oldjake !

    If you could contact me on Slack and send me your application logs for Pinterest for WooCommerce extension, that would be awesome!

    Plugin Author purplelemur

    (@purplelemur)

    Hello, @maxbrunetti !

    Sorry for such a delay, here is the archive built to unblock our further investigation with Pinterest. Could you try it, please?

    https://drive.google.com/file/d/1SB3J6M5ag39HxVNYPHvL97_NpzL4yRrE/view?usp=sharing

    If it won’t work, we have all the argumets to ask for help from Pinterest. By the way, was the account approved?

    Plugin Author purplelemur

    (@purplelemur)

    Actually, @maxbrunetti , you can ignore the ZIP file. We have a release 1.4.11.

    Plugin Author purplelemur

    (@purplelemur)

    Hey, @maxbrunetti !

    Curious to know if you have your account issue resolved with Pinterest and if any additional help needed from me?

    Thread Starter maxbrunetti

    (@maxbrunetti)

    @purplelemur I have contacted Pinterest but they are still escalating to the proper team. They had also referred me to the Pinterest for WooCommerce plugin creators, but I said I already contacted them. Unfortunately the problem is still not resolved, which affects my client’s ability to run ads.

    oldjake

    (@oldjake)

    Just FYI… I resolved this by rolling back to 1.3.25 of the plugin. I just guessed at a point far enough back anf have disabled updates.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello oldjake,

    I appreciate your effort to share your solution here.
    I am sure it will prove useful for many users.

    Have a great day!

Viewing 12 replies - 1 through 12 (of 12 total)
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