[Feature request] Notify on API disconnection

Hi @danidub,

The API should always be connected. If not, there must be some problem to solve.
If the API doesn’t return rates, you can always use the fallback rate: https://octolize.com/docs/article/ups-ups-live-rates-shipping-method-configuration/#fallback

With respect,
Grzegorz

Hello @grola the API is disconnecting randomly. This is also stated by other members, please see tickets:

• https://www.ads-software.com/support/topic/ups-plugin-keeps-disconnecting/
• https://www.ads-software.com/support/topic/oauth-250002-invalid-authentication/

So would be nice to have a way to know this. A simple email alert is easy to implement and would add value to your plugin and service.

Or if you have a way or idea on how to implement this I can help you, maybe have a hook that calls the API and return the status would be nice. Then any developer can “hook” and check the status.

We can’t use a “Fallback” cost because each order weights differently and worldwide rates are really difficult to join in a unique “Fallback” cost.

Thank you.

Hi @danidub,

please enable debug mode in UPS settings and connect to API again. If the API connection is disconnected, please paste the logs related to the token here (available in WooCommerce->Status->Logs)

Best regards
Grzegorz

Hi @danidub, do you have any cache plugin. If so, which one?

Hello, we use WP-Rocket.

The plugin now seems to maintain the connection. But this caused us to lost many orders as we didn’t know that the connection was lost.

We need a way to know when the connection is lost to reconnect and don’t loose orders. Going manually every day to check the connection status is not viable.

Thank you.

Hi @danidub,

Have you had any issues with the API connection dropping since the last post?

Best regards
Grzegorz

Hi @grola

The plugin seems to be connected. As I said before:

This caused us to loose many orders as we didn’t know that the connection was lost.

We are checking manually day after day. So having a simple email notification to let us know when the connection is broken is a MUST here.

Thank you.

Hi @danidub,

We’ve added this feature to our backlog. We’ll let you know when we add it.

Best regards

Hi @grola,

Thank you! This will help many stores using the plugin.

@danidub, did you experience any connection drops in version 3.1.0?

We didn’t get any response, so I’m changing the thread status to resolved for now.