Cannot see purchases

Hi @farmakomitis,

Thank you for reaching out.

I understand you’re having issues with Google Analytics for WooCommerce not showing purchases.

Just to confirm, did you add a cookie consent in your store? Without consent, Google Analytics (GA4) won’t capture user data in these locations. To ensure continued tracking, you’ll need to implement Consent Tracking through third-party plugins like the?Complianz,?Consent Mode API, etc.

If you did, please share with us your system status report which you can find via WooCommerce > Status > Get system report > Copy for support, so that we can investigate this further.

You can also learn more here:

• https://woocommerce.com/document/google-analytics-integration/
• https://support.google.com/analytics/answer/13800978?hl=en

Looking forward to assisting you further.

Hello,

Yes I have Complianz installed. Here is the system report

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Next scheduled: 2024-10-08 15:48:13 +03:00<br>Options: ?<br>Notes: 45<br>Onboarding: completed Action Scheduler<br><br>Complete: 7,362<br>Oldest: 2024-09-07 08:37:57 +0300<br>Newest: 2024-10-08 08:14:49 +0300<br><br>Failed: 868<br>Oldest: 2024-08-08 16:54:40 +0300<br>Newest: 2024-10-04 14:48:27 +0300<br><br>Pending: 6<br>Oldest: 2024-10-08 09:10:41 +0300<br>Newest: 2024-10-14 14:04:02 +0300 Status report information<br><br>Generated at: 2024-10-08 08:29:41 +03:00<br>

Thanks,

Hi @farmakomitis,

Thanks again for getting back with further details, and sorry for the delayed reply.

I checked your SSR, and could notice you also have another plugin (Skroutz Analytics for WooCommerce) which seems to have a similar functionality as Google Analytics for WooCommerce.

Do you mind disabling the plugin (Skroutz Analytics for WooCommerce) and checking again if you’re able to see any difference?

Looking forward to your reply.