Issue with Pending Payments

  • Resolved princejammy

    (@princejammy)


    5 months, 1 week ago

    hi guys

    there is currently an issue either in woo or the woo stripe plugin.

    Some orders which are showing as paid in stripe are showing as pending in woo.

    its random – so work some don’t.

    i get the order notification email to show an order has been received but the order shows as pending despite payment clearly being received in stripe.

Viewing 1 replies (of 1 total)

  • Hi @princejammy,

    Thanks for reaching out!

    I understand that you’re experiencing an issue with some orders being marked as pending payment on your site, even though they show as paid and successful on Stripe.

    I would like to gather a few details before we can proceed with further troubleshooting:

    • Are there any similarities or patterns among these orders? Like, same products, same product type, same categories, same shipping location, same customers, same payment method?
    • Are there any updates or changes made on your site prior to this issue happening?
    • Are you able to replicate the issue from your end?
    • Please provide us with a screenshot of the?Order Details?including the?Order Notes?as well as the transaction in Stripe’s side

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Furthermore, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

Viewing 1 replies (of 1 total)
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