Handling Failed Subscription Payments with YITH Subscription

  • Hi everyone,

    I’m using YITH WooCommerce Subscription and PayPal Standard to manage recurring payments in my store. The issue I’m facing is that when a subscription payment fails, it doesn’t retry automatically in the next days, and the order turns into suspended. I can’t find any settings in YITH to adjust the retry attempts to more than one time.

    Here’s what I’ve done so far:

    1. Checked YITH Subscription settings in WordPress but couldn’t find options for retry attempts.
    2. Verified that PayPal Standard is properly configured in WooCommerce but doesn’t offer retry management.
    3. Looked through Renewal Settings in YITH but found no retry options.

    What I Need Help With:

    • How can I set up automatic retry attempts for failed subscription payments (e.g., 3 attempts every 5 days)?
    • If YITH doesn’t support this, is there any workaround or plugin that can?

    I’d appreciate any advice or solutions. Thanks!

Viewing 1 replies (of 1 total)
  • Plugin Support Carlos M

    (@cjmora)

    Hi @yassinelk99,
    Unfortunately, the attempts doesn’t depend on the Subscription plugin as the subscription is managed by PayPal with a Billing Agreement. In any case you should check if something can be configured in the PayPal side but I’m afraid it’s not possible.

Viewing 1 replies (of 1 total)
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