Error posting Eway request: 401, Unauthorized

  • Our EWAY gateway was working last week, but last night we received EWAY errors on https://www.feelgoodnow.co.nz checkout we had a spamming order attack that recorded 177 failed eway orders last night recorded from the same person. Then I tested eway myself, today with a test purchase, but transaction also got rejected, saying I was unauthorised,

    Error posting Eway request: 401, Unauthorized

    so possibly the service has been locked down since the attack? we need the problem investigated, and advised if it can be fixed and reactivated to work. I can provide wp-admin logins if needed.

    thanks G

    • This topic was modified 4 months, 3 weeks ago by webdesinz.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author webaware

    (@webaware)

    G’day webdesinz,

    I just took a quick look, you might get another payment failure from Mr Test Only (me).

    Typically, a 401, Unauthorized means that the Eway API key/password pair is not valid for your account. Check by copying your API password from MyEway and pasting into the Eway settings in WordPress

    WooCommerce > Settings > Payments > Eway

    If your API key and password are correct in your settings, then you’d best speak to Eway for support. They may have locked down your account due to the spamming attack.

    If you’ve been attacked once, it can happen again. I recommend that you configure and install something like Cloudflare Turnstile to try to block these attacks. If the attacks continue and appear to be actual humans, not just automation, then you might need to consider something like an Anti-Fraud plugin.

    cheers,
    Ross

    Thread Starter webdesinz

    (@webdesinz)

    Thanks for your advice,

    Cheers

    Gillian

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.