2FA isn’t Activate – Server Time error

  • Resolved mnst

    (@mnst)


    1 month, 2 weeks ago

    Cannot activate 2FA with correct code via Google 2FA. It’s viewing the Server time error, but it’s correct. Checked on Firefox & Chrome with clearing the cache too. So what’s going wrong…?

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    • This topic was modified 1 month, 2 weeks ago by mnst.
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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @mnst,

    Thanks for reaching out.

    Have you tried any other authenticator apps such as Google Authenticator (as one possible example)? The reason I ask is that when the time offset seems fine, we have seen specific authenticators give different results. Confirming whether another authenticator also fails would be good to determine the cause.

    If the issue persists on a different authenticator app, please send a diagnostic report to wftest @ wordfence . com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE:?It should look as follows – Screenshot of?Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

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