Remove a Video

  • Resolved ccolotti

    (@ccolotti)


    1 month, 2 weeks ago

    At some point I uploaded a single video as a test as the one freebie and I am trying to figure out how to find it to remove it and replace it with a real one. I only need the one free video but it’s telling me I used my one free slot but I cannot see/find the test video anywhere. How can I replace it?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @ccolotti

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter ccolotti

    (@ccolotti)

    @bruceallen https://wickedpissahdeli.com

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @ccolotti

    Great site name! (New Englander here)

    I’ve deleted the video that was counting as your free video. Can you see if you can upload a video now?

    Thread Starter ccolotti

    (@ccolotti)

    @bruceallen thank you, wish there was a way to manage those uploaded videos from the dashboard but I will try in a bit. Also just curious but is a video uploaded and served by VideoPress using the sites server “bandwidth” or is that stream offloaded like an embeded YouTube link? I have been hitting some odd bandwidth usage and the video was hosted onsite with a regular “video” block and I think that may have been the culprit.

    Thread Starter ccolotti

    (@ccolotti)

    @bruceallen and yes it’s a fun name for our food truck especially down south in TN…LOL

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    @ccolotti

    Also just curious but is a video uploaded and served by VideoPress using the sites server “bandwidth” or is that stream offloaded like an embeded YouTube link? I have been hitting some odd bandwidth usage and the video was hosted onsite with a regular “video” block and I think that may have been the culprit.

    The bandwidth goes through our servers, not yours. VideoPress is video hosting, so all storage, bandwidth etc, is handled through our servers.

    Thread Starter ccolotti

    (@ccolotti)

    @bruceallen Looks like it uploaded but always shows an error this is the page for the video on a thank you for sign up page.

    https://wickedpissahdeli.com/thanks-for-signing-up/

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @ccolotti

    The video is playing wicked great for me. Are you still seeing an error?

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there @ccolotti,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
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