stripe error with klarna

Hello jnz31,

Thank you for contacting WooCommerce support.

Just to confirm, are you seeing this error in the logs only when a customer is attempting payment from outside Germany, while orders from within Germany work fine?

To help troubleshoot this further, I’d like to gather more details about your setup.
Could you please provide a copy of your System Status Report?
You can find it by navigating to WooCommerce > Status. Select Get system report and then click Copy for support.

This information will help me identify the root cause and guide you toward a solution.

Best regards.

more or less correct, it occurs, when we use a different currency than euros..

status report:

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HI @jnz31 ,

Thanks for sending the system status report, it gives us a clear picture. Given your setup and the provided information, here’s what stands out:

1. WooCommerce and Stripe Plugin Versions: Both appear to be up-to-date, so compatibility issues due to version mismatch can likely be ruled out.
2. Multicurrency Setup: The WooCommerce Price Based on Country plugin is active, which suggests your store is set up to handle multiple currencies. This could be a key area since the issue occurs with non-Euro currencies.
3. Geolocation: Your store uses geolocation to determine customer location. Potential misconfiguration or issues with currency-switching logic tied to geolocation might be contributing factors to the payment method attachment error.
4. Stripe’s Customer Object Requirement: The error message indicates that the Stripe gateway requires a Customer object for payment methods to work. This process might be failing when the currency is anything other than Euros, possibly due to a misconfiguration in multi-currency or Stripe settings.
5. WooCommerce Setup: The settings are configured for Euros and tax-inclusive prices. If there’s a misconfiguration in how taxes or prices are handled for other currencies, this could affect Stripe’s payment processing.

To proceed with troubleshooting kindly note the following:

• Revisit the settings for the WooCommerce Price Based on Country plugin to ensure that it’s properly configured for handling multiple currencies, including how it interacts with Stripe. Any misconfiguration here could help with the problem you’re experiencing.
• Double-check both the WooCommerce and Stripe settings to make sure that multi-currency payments are correctly set up and that there aren’t any restrictions or misconfigurations causing the Stripe API to reject the payment method.
• Since the rest of your environment seems typical and the issue persists across themes and with all other plugins deactivated, the focus should remain on the Stripe gateway and multi-currency settings.

If the issue continues, consider reaching out to Stripe support with specific log entries from the affected transactions for more targeted assistance.