Critical Error when trying to reset user password

There seems to have been some confusion so just for clarification – I am unsure as to if this is related to the Jetpack error, as this persists even when the Jetpack error is circumvented (as explained above), and I am unsure as to why Jetpack, deactivated or otherwise, would impact the password reset. It is possible, but I don’t want to assume that is the cause, so I am treating this as a separate error until established otherwise, but the other error is linked to in case it helps someone spot a connection.

If you have a server-side error, you should be able to find it in your hosting’s error log. If not, contact your hoster’s support.

Alternatively, you can also activate the debug mode in WordPress as described here: https://www.ads-software.com/documentation/article/debugging-in-wordpress/

If you see Jetpack as the cause, please contact their support forum so that they can help you.

Whatever it was causing this (be it Jetpack or something else) has apparently cleared out of the system, as I am now able to reset my password without returning a critical error. Jetpack also now seems to work fine – I am unsure if Jetpack was the cause, or if something *else* was causing the issue to both (I think maybe the latter, given the error persisted even when Jetpack was deleted), but whatever it was it seems to no longer persist. Hopefully that sticks!

Enable Debugging:

• Open your wp-config.php file and add or modify the following lines to enable debugging.

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

After attempting a password reset, check the wp-content/debug.log file for any error messages that might provide insight.

Deactivate all plugins and see if the issue persists. If it resolves the problem, reactivate the plugins one by one to identify the conflicting plugin.

Temporarily switch to a default theme (like Twenty Twenty-One) to rule out any theme-related issues.

Check your database for any issues. You can use a tool like phpMyAdmin to check the wp_usermeta table for anomalies. Look for any missing or corrupted entries related to user capabilities.

If you’re still having issues, consider reaching out to your hosting provider. They might have additional tools or logs to help diagnose the problem.

• This reply was modified 1 month ago by Amit Dholiya.