Woocommerce conflicting with not installed Jetpack plugin?

  • Resolved artosdesign

    (@artosdesign)


    1 month, 2 weeks ago

    There is a critical error on my site indicating a conflict with Jetpack even though Jetpack is not installed. Can there be some link that need to be deleted from your side?

    PHP Fatal error: Uncaught Error: Call to undefined function Automattic\Jetpack\wp_rand() in /var/web/site/public_html/wp-content/plugins/woocommerce/vendor/automattic/jetpack-a8c-mc-stats/src/class-a8c-mc-stats.php:161

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi there,

    Upon checking the error message, there’s no issue with the Jetpack plugin directly here. The reason “Jetpack” is mentioned in the error message is that we have some shared code that is used by both the Jetpack plugin and the WooCommerce plugin. The error message is related to some of that shared code included in the WooCommerce plugin that you have installed.

    Could you please make sure that you have the latest version of WooCommerce installed?

    Thank you!
    ?

    Thread Starter artosdesign

    (@artosdesign)

    Thanks for getting back. I have 9.3.3. installed.

    And it is a multisite and the other shops are working?

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @artosdesign – could you please try uninstalling and reinstalling the WooCommerce plugin to see if that resolves the issue?

    If the problem persists, I recommend reaching out to the WooCommerce team by submitting a request here: https://woocommerce.com/my-account/contact-support. They should be able to assist you with this issue. ??

    Thread Starter artosdesign

    (@artosdesign)

    The issue was not related to any of the error messages regarding Jetpack or later TranslatePress but another plugin.

    Issue has now been solved. Thank You

    Bishoy.A

    (@bishoya)

    Hi @artosdesign,

    Do you mind mentioning what other plugin was causing this issue? We’re having a similar issue on a multisite as well.

    Thanks

    Thread Starter artosdesign

    (@artosdesign)

    Yes it was CTX feed. They hade some licensing problems and when that was updated and corrected the error disappeared

Viewing 6 replies - 1 through 6 (of 6 total)
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