How to renew expired membership?

  • Resolved wd69

    (@wd69)


    1 week, 1 day ago

    Sounds simple but isnt!

    user is already registered, they paid ￡10 for a year membership. membership expired.
    On “My account” page [pms-account] it has this:

    “You do not have any subscriptions attached to your account.
    To purchase a subscription, you can?click here.”

    but the link takes user to home page with register form (via code [wppb-register]).

    I want option just for renew membership for existing, logged in users, not to register form.
    Am I missing something?

    Thank you.

    • This topic was modified 1 week, 1 day ago by wd69.
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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @wd69,

    Indeed from the PMS Account form the users with expired membership will have the option to manually Renew their subscription by clicking on the “Renew” button.

    Now, the message “You do not have any subscriptions attached to your account. To purchase a subscription, you can?click here.” only appears if the user has abandoned their subscription or maybe an Administrator abanadoned or mauanlly deleted that subscription for them.

    <span style=”color: rgb(49, 67, 81); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; white-space-collapse: collapse;”>Let me explain the difference between the Cancel and Abandon buttons:</span>

    When the user clicks Cancel, no further payments will be made for that subscription and it will expire at its due date. The user continues to have access to what the subscription offers until the expiration date<span style=”color: rgb(49, 67, 81); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; white-space-collapse: collapse;”>.</span>?With this, the user has the option to manually renew after the subscription expires.

    <span style=”color: rgb(49, 67, 81); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; white-space-collapse: collapse;”> </span>When the user clicks?Abandon, the subscription is deleted from their account and the user will?stop having access to what the subscription offers immediately.

    As for the “click here” link to redirect to the page from where users with abandoned subscriptions can purchase new ones, you will need to go to Paid Member Subscriptions -> Settings -> General -> “Membership Pages” section -> and in the “Registration” setting you will need to choose the page where you’ve added the PMS Registration form.

    Best regards,

    Thread Starter wd69

    (@wd69)

    sorry it turns out another admin had somehow deactivated the subscription plan!!




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