Can’t login to BackUp codes with 2FA

  • Resolved Sergey

    (@wupsales)


    1 week ago

    I set 2FA with two-factor App to login to www.ads-software.com
    Everything works. I can login to account with App 2FA

    But when I try to set backup codes – popup with Two-Factor Authentication appear. I enter code, popup re-load and ask code again and again

    Look like the code accepted and then request again

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Which plugin are you using for 2FA?

    Thread Starter Sergey

    (@wupsales)

    On the phone I use Google Authenticator
    All other website works ok.

    The strange thing is that I can log in to www.ads-software.com without any issues using two-factor authentication.
    But when I try to access the Backup Code section, popup with Two-Factor Authentication appearing over and over again.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Oh, you’re logging in HERE and not on your site. Can you regenerate your backup codes?

    What happens if you disable 2FA from your profile?

    Thread Starter Sergey

    (@wupsales)

    I can login to wp.org with 2FA

    But can’t login to the
    -Two factors security key
    – Two-factor app
    -Two-factor backup codes
    – SVN

    as pop-up appear again and again
    And this is wired

    Moderator James Huff

    (@macmanx)

    I’m not having any issues with that myself.

    First, please make sure that your browser is up to date: https://browsehappy.com/

    Please try updating your browser or switching to a different browser if it is not.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.
    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you and which browser (and version) you’re using if you’re still having trouble.

    Thread Starter Sergey

    (@wupsales)

    Thanks for your help, that’s my fault (
    As when I clear cache everything starts to work

Viewing 6 replies - 1 through 6 (of 6 total)
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