lessons with lock even after payment

  • ferdinandosignorelli2

    (@ferdinandosignorelli2)


    1 month ago

    Hi, I’ll start by saying that we have the integration that connects learnpress and woocommerce for payments but for some time it has been happening that when people buy the course, logging into their reserved area they see the order but not the associated course and, if they try to go to the course, they see all the lessons with the padlock as if they had not purchased the course… why? Could you help us? Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi ferdinandosignorelli2,

    Thank you for reaching out!

    Could you please confirm if your site is using our premium WooCommerce Add-on for LearnPress to manage the integration between LearnPress and WooCommerce for payments? This information will help us better understand the situation and provide you with the most suitable solution.

    Looking forward to your response.

    Best regards,
    Brianvu-tp

    Thread Starter ferdinandosignorelli2

    (@ferdinandosignorelli2)

    Sure, we use “LearnPress – WooCommerce Payment Methods Integration” by “ThimPress” now I also attach some images of what happens… ((in the case of the images I solved it by manually associating the course to the user but then another person purchased and had the same problem… before instead everything worked automatically without our manual intervention))

    Thread Starter ferdinandosignorelli2

    (@ferdinandosignorelli2)

    I see that the images I attached are not visible… if you need them, tell me how I can get them to you… thanks.

    Plugin Support brianvu-tp

    (@briantp)

    Hi ferdinandosignorelli2,

    Thank you for the update!

    Since you’re using our premium LearnPress – WooCommerce Payment Methods Integration add-on, the issue you’re experiencing is beyond the scope of support provided on this forum. To receive the most accurate and timely assistance, please create a ticket on our official support system, and our team will investigate the issue further.

    This forum is dedicated to supporting the LearnPress plugin, but for premium add-ons like LearnPress – WooCommerce Payment Methods Integration, we recommend using our dedicated support channel.

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

Viewing 4 replies - 1 through 4 (of 4 total)
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