Status de pedido

Hello francom10,

Thank you for contacting WooCommerce support.

I am working with kivicare for appointment booking and mercado pago as a payment platform, but what happens is that the whole process of booking and payment of the appointment is done correctly but woocommerce works as pending payment although the payment has been made correctly. Only between 5 to 60 minutes automatically passes the status to completed and then allows to confirm the appointment and send the corresponding mails.

I understand the issue you’re experiencing. It seems there’s a delay in the communication between Mercado Pago and WooCommerce, which is likely causing the payment status to remain as “pending” for some time before switching to “completed.”

I recommend reaching out to Mercado Pago support to see if they can provide any insights into the delay. In the meantime, could you share screenshots of the Order Notes (you can find them by editing the order)?

This will help me review the details and provide further guidance.

Best regards.

Hello

I contacted Mercado Pago and they told me that the problem is not with their platform since they only process the payment and the process is carried out correctly.

They tell me that the problem is with the WooCommerce verification.

I attach the images although for WooCommerce the status change and the payment are approved simultaneously, this is not the case and it takes between 5 and 60 minutes.

Hey @francom10 – Thanks for getting back to us ??

Just to be sure, did you reach out to MercadoPago or the developers that created the integration between MercadoPago and WooCommerce?

In terms of the payment processing: Did you check with MercadoPago on whether there are delays in payment processing? I’m asking as the WooCommerce would only change the payment status once the payment was captured successfully.

Hello,

I contacted Mercado Pago and they referred me to those in charge of the plugin.

Regarding the capture within the order, in the order that says “pending payment” Mercado Pago already processes it as a completed and complete payment, what is not processed is the status change from WooCommerce.

Hello francom10,

Thank you for your reply.

Since the payment is being processed as “Completed” by Mercado Pago, it indicates that the issue might lie with the integration between Mercado Pago and WooCommerce.

I recommend reaching out to the developers who created Mercado Pago and WooCommerce integration. Additionally, please share the link to the integration you’re using, and I can review it from my side as well.

Looking forward to your response. ??

Hello

I should give you access to the WordPress administrator, right?

@francom10

 Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

Hi there @francom10,

I should give you access to the WordPress administrator, right?

My colleague had requested for the direct link to the plugin you’re using and not access to your site. Are you able to share the direct link to it so that we can take a closer look at it?

Looking forward to assisting you further.

Perfect, I sent you all the plugins

Woocommerce: https://consultoriosmedicosgonnet.com.ar/wp-admin/plugin-install.php?tab=plugin-information&plugin=woocommerce&TB_iframe=true&width=600&height=550

Mercado Pago: https://consultoriosmedicosgonnet.com.ar/wp-admin/plugin-install.php?tab=plugin-information&plugin=woocommerce-mercadopago&TB_iframe=true&width=600&height=550

Kivicare PRO https://consultoriosmedicosgonnet.com.ar/wp-admin/plugin-install.php?tab=plugin-information&plugin=kivicare-clinic-management-system&TB_iframe=true&width=600&height=550

Hello francom10,

Thank you for your reply.

To clarify, I meant links like this one:
https://www.ads-software.com/plugins/woocommerce-mercadopago/

These are links where we can download plugins and find more details about it.
Could you share the links again as I have shared?

If you are using this plugin, I recommend you contact their plugin support as well.
They should be better equipped to investigate the issue.

Looking forward to your response. ??

Hello

https://www.ads-software.com/plugins/woocommerce-mercadopago/

https://www.ads-software.com/plugins/kivicare-clinic-management-system/

https://www.ads-software.com/plugins/woocommerce/

This is all URL for the plugins

Hello francom10,

Thank you for your reply.

I understand you are using Mercado Pago for WooCommerce plugin, it handles the integration between WooCommerce and Mercado Pago.

I recommend creating a new topic on their support forum, as they will be better equipped to assist you in resolving this issue.

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help ??

Best regards.