• Resolved greentreefrog

    (@greentreefrog)


    I connected to Stripe to use the new OAuth, only to discover I had connected to the wrong Stripe account. Worse, I only have “Developer” permission on the correct Stripe account, and Stripe won’t let me install your plugin there without “Admin” permission. So I uninstalled the app on Stripe under the wrong account, but in the WordPress settings for the plugin, it still shows “Connected” to Stripe. (I doubt the payment would actually go through.)

    How do I change it back to the API keys?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter greentreefrog

    (@greentreefrog)

    Update: I also tried completely uninstalling Webtoffee’s Stripe Payment Plugin, but apparently something in the database remembered the previous settings anyway, because when I reinstalled it, it again said “Connected” (even though the App has been uninstalled in the only Stripe account I had installed it in).

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @greentreefrog,

    Greetings from Webtoffee!

    We understand that you are looking to disconnect from Stripe. Kindly use the snippet given here in your site’s active child theme’s functions.php to disconnect the Stripe App from the plugin.

    To execute the snippet add the query parameter &action=delete_app to the url of Stripe settings page. Once it is successfully disconnected you can remove the snippet added to functions.php.

    Thread Starter greentreefrog

    (@greentreefrog)

    That worked. Thanks!

    (Meanwhile I had switched to a different payment processing plugin we were already using to handle ACH payments, but I’ll need to switch back to have credit cards integrated with your subscriptions plugin.)

Viewing 3 replies - 1 through 3 (of 3 total)
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