Need some help to remove the Malwares

  • Resolved awais25

    (@awais25)


    1 month ago

     I am currently using the free version of Wordfence for my website, and recently, the plugin has detected some malware. I am planning to remove these manually by following the paths provided in the scan results.

    However, before proceeding, I wanted to confirm if it is safe to manually navigate to the specified paths and delete the code or files mentioned in the scan details. Could you kindly advise if doing this will cause any issues with my website’s functionality or if there are any specific precautions I should take?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @awais25,

    Thanks for reaching out. I want to recommend you follow our site-cleaning checklist here: https://www.wordfence.com/docs/how-to-clean-a-hacked-wordpress-site-using-wordfence/ In particular, please make sure you take a backup before anything else.

    Make sure to get all your plugins and themes updated and update WordPress core too. If you are on an older branch (WordPress 4.x etc) because you wanted to wait before installing the latest version because of Gutenberg or a custom theme compatibility you still need the latest update in that version. Those can be found here: https://www.ads-software.com/download/releases/

    WordPress sometimes patches their older releases if they find a vulnerability so make sure to update your version if needed. We, of course, recommend that you update to the latest version.

    As a rule, any time I think someone’s site has been compromised I also tell them to update their passwords for their hosting control panel, FTP,  WordPress admin users, and database. Make sure to do this.

    Additionally, you might find the WordPress Malware Removal section in our free Learning Center helpful.??

    If you are unable to clean this on your own there are paid services that will do it for you.? Wordfence offers one and there are others.? Regardless if you choose to clean it yourself or let someone else do so, we recommend that you make a full backup of the site beforehand.

    Thanks,
    Margaret

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