Variable Items not Syncing

  • Resolved jheikoop

    (@jheikoop)


    1 month ago

    I am running into a similar issue as this post: https://www.ads-software.com/support/topic/woocommerce-square-syncing-issues-2/#post-17996450 where “Please add an SKU to every variation of … for syncing with Square. Each SKU must be unique and match the corresponding item’s SKU in your Square account” shows up but only for my variable products. Simple products work fine and I do see the stock changes in them.

    I’ve tried disconnecting and reconnecting the Square account multiple times and triple-checked all my SKUs. All are simple four digit numbers. The main product also has a number though there is not one in Square. I haven’t noticed a difference whether there is one or not. I’ve also made sure that the PHP time limit is sufficient. I’ve made sure both the WooCommerce and WooCommerce Square plugins are up to date.

    I am including an example of one of the Woocommerce variations and the corresponding Square item.

    • This topic was modified 1 month ago by jheikoop.
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  • Thread Starter jheikoop

    (@jheikoop)

    As a further note, the variable items are listed as syncing with Square when that filter is chosen in WooCommerce.

    However, when loading the product, the checkbox regarding sending product data to Square appears checked and then unchecks as the error very briefly appears.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jheikoop,

    Thank you for contacting WooCommerce support.

    I understand you’re encountering an issue where you’re receiving the message “Please add an SKU to every variation of … for syncing with Square” specifically for variable products, while simple products are syncing fine and showing stock changes.

    You’ve already tried disconnecting and reconnecting the Square account, checked your SKUs, and ensured everything is up to date.

    Could you tell me whether this setup was working properly before?
    Also, could you explain how you initially set up the products in both WooCommerce and Square?

    This information will help narrow down the issue.

    Looking forward to your response. ??

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