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Resolved bymattlee
(@bymattlee)

1 month, 1 week ago

Hi,

When we go to checkout with Apple Pay in Safari, if the customer is not logged in and their email already exists in the database, the payment does not go through and it does not display an error message.

Here’s a screen recording of the issue: https://www.loom.com/share/a8067e8be3dd4b76ac40526d053700a8

Any idea what it could be and how we can fix it? We’ve updated the WooCommerce Stripe Gateway plugin to the latest – 8.8.0.

Thanks for looking into this.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month ago

Hello bymattlee,

Thank you for your reply.

I understand you’re encountering an issue where, when using Apple Pay in Safari, if a customer is not logged in but their email already exists in the database, the payment doesn’t go through and no error message is displayed.

To clarify, does this issue occur in the following cases:
1- When the customer is not logged in and doesn’t exist in the database?
2- When the customer is logged in and exists in the database?

Any additional information would be helpful to better understand this unique issue.

Looking forward to your response. ??
maxymroy
(@maxymroy)

1 month ago
@doublezed2

Hello Zubair, I’m part of the Happy Head team and work with Matt Lee.

That’s right, the issue only occurs if a customer is not logged in but their email already exists in the database, the payment doesn’t go through and no error message is displayed. However, the error message appears in the console as a console error.

https://ibb.co/Mh5jcGy

It does NOT occur when the customer is not logged in and doesn’t exist in the databa
It does NOT occur when the customer is logged in and exists in the databa
- This reply was modified 1 month ago by maxymroy.
Plugin Support Reynier C. (woo-hc)
(@reynierc)

1 month ago

Hi @maxymroy and @bymattlee ,

Thanks for the extra details. It sounds like a conflict happens with the checkout process when a non-logged-in customer uses an existing email. The last screenshot you provided explains a lot.

That error message Account is already registered with your email address indicates the checkout is trying to create an account for an email that’s already registered. This check helps prevent duplicate accounts but seems to be disrupting the Apple Pay process for guests.

A quick fix to try is enabling the “Guest checkout” option in WooCommerce settings if it’s not already active. This allows customers to checkout without creating an account, which could bypass the issue.

Here’s how you can do that:
1. Go to your WordPress dashboard.
2. Navigate to WooCommerce > Settings > Accounts & Privacy.
3. Look for “Allows customers to checkout without an account” and make sure it’s checked.
4. Save changes.

More details about this here: Accounts & Privacy: Guest Checkout Settings

Also, check if “Enable log-in during checkout” is enabled. This can prompt users to log in if their email is recognized, potentially offering a smoother checkout experience.

If you’re still encountering problems after this, please let me know.

maxymroy
(@maxymroy)

1 month ago

@reynierc @doublezed2 We do not want to enable the Guest checkout. We WANT the checkout to fail if the user exists in our database but is NOT logged in.

The problem is that, in all other scenarios (existing customer logged in, new customer not logged in), this error message is being displayed on the UI. (THIS is the intended behaviour!!)
https://ibb.co/LN8XWDn

BUT on the current scenario (existing user NOT logged in), the error message is NOT displayed on the UI, only in the console as a console error (see last message), so the user has no idea why his checkout failed.

We only need the error message to be displayed on the UI like in other scenarios

maxymroy
(@maxymroy)

1 month ago

@reynierc @doublezed2

Hello!

Any news on this?

As I said, we cannot enable the guest checkout.
“Enable log-in during checkout” is enabled.

We really only need the error alert to be displayed on the checkout page when trying to pay with “Apple Pay as an existing user that’s not logged in”. The error alert gets displayed in all other scenarios. Only “Apple Pay as an existing user that’s not logged in” causes problem.

We really need a solution. We are losing sales over this, because people do not get the proper feedback as to why the checkout fails.

Thank you

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month ago

Hello @maxymroy?and?@bymattlee,

Thank you for your reply.

Could you please share a screenshot of the Accounts & Privacy tab in your WooCommerce settings?

When I visited your website, I was able to access the Checkout page without being logged in.
Since Guest Checkout is not enabled, customers should see a message on the Checkout page saying, “You must be logged in to checkout. Click here to log in.”

Looking forward to your response. ??
maxymroy
(@maxymroy)

1 month ago
@doublezed2 That’s what I have been saying. They SHOULD be seeing the message, but they don’t.

The issue Only happens for people that try to pay with Apple Pay, exist in the database but are not currently logged in

The problem is that they are NOT seeing this message after their checkout fails. No error message is shown, so they don’t know why it failed.

People who try to pay with a credit card see the message, as it should.

We want people who try to pay with Apple Pay to see the error message after their checkout has failed.

Here’s the account & privacy tab

https://ibb.co/9y0QDqW
- This reply was modified 1 month ago by maxymroy.
- This reply was modified 1 month ago by maxymroy.
Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month ago

Hello maxymroy,

Thank you for the clarification and the screenshot.

I noticed that your Accounts & Privacy settings differ from the default WooCommerce setup, which could be affecting the default functionality of WooCommerce.

I want to review your site’s System Status Report to assist you further.
You can find it under WooCommerce > Status.

Once I have more information, I will be in a better position to assist you further.

Best regards.
maxymroy
(@maxymroy)

4 weeks, 1 day ago
Hello @doublezed2

Of course. Here is our site’s System Status Report ??

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Active Plugins (32) Query Monitor: by John Blackbourn – 3.16.3 Action Scheduler – Disable Default Queue Runner: by Prospress Inc. – 1.0.0 User Switching in Admin Bar: by wpexpertsio – 1.4 Advanced Custom Fields: by WP Engine – 6.3.1 Amplitude: by Amplitude – 0.2.0 Better Uptime Heartbeat Cron: by Sentree – 1.0.3 WordPress Backup & Security Plugin – BlogVault: by Backup by BlogVault – 5.81 Code Snippets: by Code Snippets Pro – 3.6.5.1 FunnelKit Funnel Builder Pro: by FunnelKit – 3.6.0 FunnelKit Funnel Builder: by FunnelKit – 3.6.1 Klaviyo Toolkit: by Tribe Interactive LLC – 1.6 Loco Translate: by Tim Whitlock – 2.6.9 Magic Login Pro: by HandyPlugins – 2.2 SOGO Add Script Header Footer: by orenhav (SOGO) – 3.9 Plugin Organizer: by Jeff Sterup – 10.1.10 ActiveCampaign Postmark (Official): by Andrew Yates & Matt Gibbs – 1.19.1 ReactPress: by Rockiger – 3.2.2 Redirection: by John Godley – 5.4.2 SlingBlocks – Gutenberg Blocks by FunnelKit (Formerly WooFunnels): by FunnelKit (formerly WooFunnels) – 1.4.1 Stripe Tax – Sales tax automation for WooCommerce: by – 1.0.8 User Switching: by John Blackbourn & contributors – 1.7.3 WooCommerce.com Update Manager: by Automattic – 1.0.2 WooCommerce Stripe Gateway: by WooCommerce – 8.7.0 WooCommerce Legacy REST API: by WooCommerce – 1.0.4 WooCommerce Smart Coupons: by StoreApps – 9.1.0 (update to version 9.14.0 is available) WooCommerce Subscriptions – Custom Price String: by Prospress Inc. – 1.0.1 WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.1.0 WooCommerce Subscriptions: by WooCommerce – 6.3.2 (update to version 6.8.0 is available) WooCommerce: by Automattic – 8.9.2 Wordfence Security: by Wordfence – 7.11.7 YayMail Addon for WooCommerce Subscriptions: by YayCommerce – 2.6 YayMail Pro – WooCommerce Email Customizer: by YayCommerce – 3.5.2 Inactive Plugins (11) Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.1 MonsterInsights – eCommerce Addon: by MonsterInsights Team – 8.3.11 MonsterInsights – Google Optimize Addon: by MonsterInsights Team – 1.5.2 MonsterInsights Pro: by MonsterInsights – 8.13.1 Nginx Helper: by rtCamp – 2.2.3 Patchstack Security: by Patchstack – 2.2.6 Redis Object Cache: by Till Krüss – 2.4.4 Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.39 WordPress Sentry: by Alex Bouma – 7.9.0 WP Mail SMTP: by WP Mail SMTP – 3.9.0 Dropin Plugins () advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class (Drop-in) Must Use Plugins (2) Plugin Organizer MU: by Jeff Sterup – 10.1.10 WP CLI Login Command Server: by Evan Mattson – 1.5 Settings API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 3 GB WC Pages Shop base: ? Page ID is set but the page does not exist Cart: #15 – /cart/ Checkout: #16 – /checkout/ My account: #17 – /my-account/ Terms and conditions: ? Page ID is set but the page does not exist Theme Name: Enfold Child Version: 1.0 Author URL: https://www.kriesi.at Child Theme: ? Parent Theme Name: Enfold Parent Theme Version: 5.6.6 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ? Templates Overrides: enfold-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 enfold-child/woocommerce/emails/admin-cancelled-order.php enfold-child/woocommerce/emails/admin-failed-order.php enfold-child/woocommerce/emails/admin-new-order.php enfold-child/woocommerce/emails/customer-completed-order.php enfold-child/woocommerce/emails/customer-invoice.php enfold-child/woocommerce/emails/customer-note.php enfold-child/woocommerce/emails/customer-on-hold-order.php version 7.3.0. is out of date. The core version is 7.3.0 enfold-child/woocommerce/emails/customer-processing-order.php enfold-child/woocommerce/emails/customer-refunded-order.php enfold-child/woocommerce/myaccount/form-add-payment-method.php version – is out of date. The core version is 7.8.0 enfold-child/woocommerce/myaccount/form-edit-account.php version – is out of date. The core version is 8.7.0 enfold-child/woocommerce/myaccount/navigation.php enfold-child/woocommerce/myaccount/orders.php version 7.0.1 is out of date. The core version is 8.5.0 enfold-child/woocommerce/myaccount/payment-methods.php version – is out of date. The core version is 8.9.0 enfold-child/woocommerce/myaccount/view-order.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://my.happyhead.com Subscriptions-core Library Version: 7.1.1 Subscriptions Template Theme Overrides: enfold-child/woocommerce/emails/customer-processing-renewal-order.php enfold-child/woocommerce/emails/subscription-info.php enfold-child/woocommerce/myaccount/subscriptions.php enfold-child/woocommerce/myaccount/view-subscription.phpversion is out of date. The core version is 1.0.0 – Migrated from WooCommerce Subscriptions v2.6.0 ? Learn how to update Subscription Statuses: trash: 6 wc-active: 37285 wc-expired: 52 wc-pending-cancel: 4146 wc-active-action: 3 wc-pause-action: 252 wc-pending-photo-sub: 10255 wc-awaiting-doctor: 2402 wc-pending: 352 wc-on-hold: 38398 wc-cancelled: 88341 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? No Cache Update Failures: ? 3 failure Store Setup Country / State: United States (US) — California Subscriptions by Payment Gateway other: wc-on-hold: 1 Stripe: wc-cancelled: 87799 wc-on-hold: 38311 wc-active: 37251 wc-awaiting-doctor: 2368 wc-expired: 52 wc-pending-cancel: 4143 wc-pending-photo-sub: 10219 wc-pause-action: 252 wc-active-action: 3 wc-pending: 298 trash: 2 Test Gateway: wc-pending-photo-sub: 2 wc-cancelled: 50 wc-active: 1 wc-on-hold: 1 wc-awaiting-doctor: 2 Payment Gateway Support Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions Test Gateway: products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions refunds Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ? Next scheduled: 2024-10-26 22:47:14 -07:00 Options: ? Notes: 7 Onboarding: completed Action Scheduler Canceled: 19 Oldest: 2024-09-25 20:38:07 -0700 Newest: 2024-10-25 07:31:06 -0700 Complete: 528,450 Oldest: 2024-09-25 06:42:00 -0700 Newest: 2024-10-26 06:41:56 -0700 Failed: 572,180 Oldest: 2022-07-20 09:13:20 -0700 Newest: 2024-10-26 06:41:51 -0700 Pending: 42,293 Oldest: 2024-10-26 06:41:58 -0700 Newest: 3024-11-09 04:48:07 -0800 Smart Coupons related settings ?* Number of coupons to show: 5 ?* Number of characters in auto-generated coupon code: 8 ?* Valid order status for auto-generating coupon: Processing | Completed ?* Include tax in the amount of the generated gift card: ? No ?* Deduct credit/gift before doing tax calculations: ? No ?* Gift Card discount is inclusive of tax: ? No ?* Automatic deletion: ? No ?* Coupon emails: ? Yes ?* Printing coupons: ? No ?* Sell gift cards at less price?: ? No ?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes ?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? Yes ?* Allow sending of coupons to others: ? No ?* Allow schedule sending of coupons?: ? No ?* Combine emails: ? No ?* Auto generated coupon email: ? Yes ?* Combined auto generated coupons email: ? No ?* Acknowledgement email: ? Yes ?* Enable taxes: ? Yes ?* Prices entered with tax: ? No ?* Display prices in the shop: ? Excl ?* Display prices during cart and checkout: ? Excl ?* Rounding: ? No ?* Display tax totals: Single ?* Enable the use of coupon codes: ? Yes ?* Calculate coupon discounts sequentially: ? No ?* Account endpoints > Coupons: ?* Block-enabled Cart: ? No ?* Block-enabled Checkout: ? No ?* WooCommerce Account Connected: ? Yes Status report information Generated at: 2024-10-26 06:42:01 -07:00 `
- This reply was modified 4 weeks, 1 day ago by maxymroy.
- This reply was modified 4 weeks, 1 day ago by maxymroy.
- This reply was modified 4 weeks, 1 day ago by maxymroy.
Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

4 weeks, 1 day ago

Hello maxymroy,

Thank you for your reply.

I reviewed your report and noticed that both WordPress and WooCommerce are outdated.
Please update them to the latest versions, but make sure to create a full-site backup before proceeding.

Once the updates are done, let me know so I can continue helping you troubleshoot the issue.

Looking forward to your response. ??

Thread Starter bymattlee
(@bymattlee)

3 weeks, 6 days ago

Hi @doublezed2,

See below for the status report on the staging environment (https://happyhead-st.cospark.io/checkouts/rx1-2/) where we’ve been testing the checkout flow:

` WordPress Environment WordPress address (URL): https://happyhead-st.cospark.io Site address (URL): https://happyhead-st.cospark.io WC Version: 9.3.3 Legacy REST API Package Version: ? 1.0.4 Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 516 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – Server Environment Server Info: nginx/1.21.6 PHP Version: 8.1.30 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.33-25 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.3.3 WC Database Prefix: wp_ Total Database Size: 2336.59MB Database Data Size: 1667.82MB Database Index Size: 668.77MB wp_woocommerce_sessions: Data: 1.44MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 30.56MB + Index: 18.56MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 905.58MB + Index: 23.06MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.47MB + Index: 0.52MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.31MB + Index: 0.36MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 2.52MB + Index: 1.52MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 7.52MB + Index: 8.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB temp_customers: Data: 0.05MB + Index: 0.00MB + Engine InnoDB temp_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_acff_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_actionscheduler_actions: Data: 13.05MB + Index: 15.14MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 92.64MB + Index: 77.20MB + Engine InnoDB wp_as3cf_items: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_automatewoo_abandoned_carts: Data: 1.52MB + Index: 0.23MB + Engine InnoDB wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_automatewoo_customers: Data: 1.52MB + Index: 3.63MB + Engine InnoDB wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_automatewoo_log_meta: Data: 13.52MB + Index: 11.03MB + Engine InnoDB wp_automatewoo_logs: Data: 3.52MB + Index: 4.55MB + Engine InnoDB wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_bwf_ab_experiments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_bwf_contact: Data: 7.52MB + Index: 6.91MB + Engine InnoDB wp_bwf_contact_fields: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwf_conversion_tracking: Data: 2.52MB + Index: 3.97MB + Engine InnoDB wp_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + 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0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 11.45MB + Index: 0.23MB + Engine InnoDB wp_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 353.92MB + Index: 376.00MB + Engine InnoDB wp_posts: Data: 69.56MB + Index: 9.95MB + Engine InnoDB wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_stripe_tax_for_wc_calculate_tax: Data: 6.52MB + Index: 0.25MB + Engine InnoDB 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avia_framework_post: 10 aw_workflow: 8 cookielawinfo: 6 custom_css: 2 elementor_library: 14 elementor-hf: 3 nav_menu_item: 50 nf_sub: 4070 page: 23 plugin_group: 2 post: 6 product: 228 revision: 1490 rp_sub_log_entry: 11 rp_sub_subscription: 5 shop_coupon: 3002 shop_order: 19612 shop_order_refund: 3501 shop_subscription: 11406 wfacp_checkout: 9 wffn_ty: 6 wfob_bump: 7 wp_global_styles: 1 wp_navigation: 1 wp_template: 2 wp-rest-api-log: 3604 xlwcty_thankyou: 1 yaymail_template: 13 ywsbs_subscription: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (29) WooCommerce Smart Coupons: by StoreApps – 8.7.0 (update to version 9.14.0 is available) Action Scheduler – Disable Default Queue Runner: by Prospress Inc. – 1.0.0 User Switching in Admin Bar: by wpexpertsio – 1.4 Amplitude: by Amplitude – 0.2.1 Code Snippets: by Code Snippets Pro – 3.6.5.1 Advanced Custom Fields: by WP Engine – 6.2.2 Disable Emails: by WebAware – 1.8.1 FunnelKit Funnel Builder Pro: by FunnelKit – 3.6.1 Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.1 FunnelKit Funnel Builder: by FunnelKit – 3.6.2 Klaviyo Toolkit: by Tribe Interactive LLC – 1.6 Loco Translate: by Tim Whitlock – 2.6.7 Magic Login Pro: by HandyPlugins – 1.9 SOGO Add Script Header Footer: by orenhav (SOGO) – 3.9 Plugin Organizer: by Jeff Sterup – 10.1.10 ReactPress: by Rockiger – 3.2.1 Stripe Tax – Sales tax automation for WooCommerce: by – 1.0.8 SlingBlocks – Gutenberg Blocks by FunnelKit (Formerly WooFunnels): by FunnelKit (formerly WooFunnels) – 1.2.1 User Switching: by John Blackbourn – 1.8.0 WooCommerce Legacy REST API: by WooCommerce – 1.0.4 WooCommerce Stripe Gateway: by Stripe – 8.8.1 WooCommerce Subscriptions – Custom Price String: by Prospress Inc. – 1.0.1 WooCommerce Subscriptions: by WooCommerce – 6.8.0 WooCommerce: by Automattic – 9.3.3 Wordfence Security: by Wordfence – 7.11.7 WP Mail SMTP: by WP Mail SMTP – 3.9.0 FunnelKit Automations: by FunnelKit – 3.2.2 WordPress Sentry: by Alex Bouma – 7.1.0 YayMail – WooCommerce Email Customizer: by YayCommerce – 3.5.1 Inactive Plugins (8) AfterShip Tracking – All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.17.15 Akismet Anti-spam: Spam Protection: by Automattic – Anti-spam Team – 5.3 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.1 Nginx Helper: by rtCamp – 2.2.3 Payment Plugins for PayPal WooCommerce: by Payment Plugins [email protected] – 1.0.48 Redis Object Cache: by Till Krüss – 2.4.4 Stripe Payment Gateway for WooCommerce: by FunnelKit – 1.8.2 WooCommerce Subscriptions CSV Importer and Exporter: by Prospress Inc – 2.1.0 Dropin Plugins () advanced-cache.php: advanced-cache.php Must Use Plugins (4) Health Check Troubleshooting Mode: by – 1.9.2 Kinsta Must-use Plugins: by Kinsta Team – 3.0.0 Plugin Organizer MU: by Jeff Sterup – 10.1.10 WP CLI Login Command Server: by Evan Mattson – 1.5 Settings Legacy API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 67 MB WC Pages Shop base: ? Page ID is set but the page does not exist Cart: #15 – /cart/ – Contains the [woocommerce_cart] shortcode Checkout: #16 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #17 – /my-account/ Terms and conditions: ? Page not set Theme Name: Enfold Child Version: 1.0 Author URL: https://www.kriesi.at Child Theme: ? Parent Theme Name: Enfold Parent Theme Version: 4.8.8.1 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ? Templates Overrides: enfold-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 enfold-child/woocommerce/emails/admin-cancelled-order.php enfold-child/woocommerce/emails/admin-failed-order.php enfold-child/woocommerce/emails/admin-new-order.php enfold-child/woocommerce/emails/customer-completed-order.php enfold-child/woocommerce/emails/customer-invoice.php enfold-child/woocommerce/emails/customer-note.php enfold-child/woocommerce/emails/customer-on-hold-order.php version 7.3.0. is out of date. The core version is 7.3.0 enfold-child/woocommerce/emails/customer-processing-order.php enfold-child/woocommerce/emails/customer-refunded-order.php enfold-child/woocommerce/myaccount/form-add-payment-method.php version – is out of date. The core version is 7.8.0 enfold-child/woocommerce/myaccount/form-edit-account.php version – is out of date. The core version is 8.7.0 enfold-child/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.3.0 enfold-child/woocommerce/myaccount/orders.php version 7.0.1 is out of date. The core version is 9.2.0 enfold-child/woocommerce/myaccount/payment-methods.php version – is out of date. The core version is 8.9.0 enfold-child/woocommerce/myaccount/view-order.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://happyhead-st.cospark.io Subscriptions-core Library Version: 7.6.0 Subscriptions Template Theme Overrides: enfold-child/woocommerce/emails/customer-processing-renewal-order.php enfold-child/woocommerce/emails/subscription-info.php enfold-child/woocommerce/myaccount/subscriptions.php enfold-child/woocommerce/myaccount/view-subscription.phpversion is out of date. The core version is 1.0.0 – Migrated from WooCommerce Subscriptions v2.6.0 ? Learn how to update Subscription Statuses: wc-active: 568 wc-expired: 1 wc-pending-cancel: 6 wc-pause-action: 27 wc-pending-photo-sub: 2199 wc-awaiting-doctor: 6036 wc-pending: 45 wc-processing: 40 wc-on-hold: 2350 wc-completed: 4 wc-cancelled: 105 wc-pending-photo: 2 wc-awaiting-review: 5 wc-shipped: 1 wc-ph-sent: 17 WooCommerce Account Connected: ? No Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? No Cache Update Failures: ? 3 failure Store Setup Country / State: United States (US) — California Subscriptions by Payment Gateway Stripe: wc-active: 556 wc-pending-photo-sub: 2165 wc-on-hold: 2339 wc-pending-photo: 2 wc-awaiting-review: 5 wc-processing: 39 wc-ph-sent: 17 wc-completed: 4 wc-cancelled: 100 wc-expired: 1 wc-awaiting-doctor: 5997 wc-pending-cancel: 4 wc-shipped: 1 wc-pending: 45 wc-pause-action: 27 Test Gateway: wc-active: 1 wc-cancelled: 3 wc-pending-cancel: 2 wc-on-hold: 6 wc-pending-photo-sub: 8 wc-awaiting-doctor: 1 other: wc-on-hold: 1 Payment Gateway Support Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions Test Gateway: products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions refunds Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-10-28 22:47:14 -07:00 Options: ? Notes: 19 Onboarding: completed Action Scheduler Complete: 27,943 Oldest: 2024-09-27 10:57:13 -0700 Newest: 2024-10-28 10:48:10 -0700 Failed: 72 Oldest: 2024-08-23 10:53:34 -0700 Newest: 2024-10-28 05:18:09 -0700 Pending: 834 Oldest: 2024-10-28 10:57:15 -0700 Newest: 2025-01-27 04:42:49 -0800 Smart Coupons related settings Number of coupons to show: 5 Number of characters in auto-generated coupon code: Valid order status for auto-generating coupon: processing completed Include tax in the amount of the generated gift card: no Deduct credit/gift before doing tax calculations: no Gift Card discount is inclusive of tax: no Automatic deletion: no Coupon emails: no Printing coupons: yes Sell gift cards at less price?: no Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes Renewal orders should not generate coupons even when they include a product that issues coupons: no Allow sending of coupons to others: yes Allow schedule sending of coupons?: no Combine emails: no Auto generated coupon email: no Combined auto generated coupons email: no Acknowledgement email: no Enable taxes: yes Prices entered with tax: no Rounding: no Display prices in the shop: excl Display prices during cart and checkout: excl Display tax totals: single Enable the use of coupon codes: yes Calculate coupon discounts sequentially: no Account endpoints > Coupons: Status report information Generated at: 2024-10-28 10:57:35 -07:00 `
maxymroy
(@maxymroy)

3 weeks, 6 days ago
@doublezed2

Everything has been updated to the latest version and the problem persists.

https://www.loom.com/share/d296e6e2255b41c58b7a18fac3d21a87

` WordPress Environment WordPress address (URL): https://my.happyhead.com Site address (URL): https://my.happyhead.com WC Version: 9.3.3 Legacy REST API Package Version: ? 1.0.4 Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: ? WP Cron: – Language: en_US External object cache: – Server Environment Server Info: nginx/1.21.6 PHP Version: 8.1.30 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 8.0.33-25 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 3 GB WC Pages Shop base: ? Page ID is set but the page does not exist Cart: #15 – /cart/ – Contains the [woocommerce_cart] shortcode Checkout: #16 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #17 – /my-account/ Terms and conditions: ? Page ID is set but the page does not exist Theme Name: Enfold Child Version: 1.0 Author URL: https://www.kriesi.at Child Theme: ? Parent Theme Name: Enfold Parent Theme Version: 5.6.6 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ? Templates Overrides: enfold-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 enfold-child/woocommerce/emails/admin-cancelled-order.php enfold-child/woocommerce/emails/admin-failed-order.php enfold-child/woocommerce/emails/admin-new-order.php enfold-child/woocommerce/emails/customer-completed-order.php enfold-child/woocommerce/emails/customer-invoice.php enfold-child/woocommerce/emails/customer-note.php enfold-child/woocommerce/emails/customer-on-hold-order.php version 7.3.0. is out of date. The core version is 7.3.0 enfold-child/woocommerce/emails/customer-processing-order.php enfold-child/woocommerce/emails/customer-refunded-order.php enfold-child/woocommerce/myaccount/form-add-payment-method.php version – is out of date. The core version is 7.8.0 enfold-child/woocommerce/myaccount/form-edit-account.php version – is out of date. The core version is 8.7.0 enfold-child/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.3.0 enfold-child/woocommerce/myaccount/orders.php version 7.0.1 is out of date. The core version is 9.2.0 enfold-child/woocommerce/myaccount/payment-methods.php version – is out of date. The core version is 8.9.0 enfold-child/woocommerce/myaccount/view-order.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://my.happyhead.com Subscriptions-core Library Version: 7.6.0 Subscriptions Template Theme Overrides: enfold-child/woocommerce/emails/customer-processing-renewal-order.php enfold-child/woocommerce/emails/subscription-info.php enfold-child/woocommerce/myaccount/subscriptions.php enfold-child/woocommerce/myaccount/view-subscription.phpversion is out of date. The core version is 1.0.0 – Migrated from WooCommerce Subscriptions v2.6.0 ? Learn how to update Subscription Statuses: trash: 4 wc-active: 37318 wc-expired: 52 wc-pending-cancel: 4068 wc-active-action: 3 wc-pause-action: 251 wc-pending-photo-sub: 10301 wc-awaiting-doctor: 2458 wc-pending: 359 wc-on-hold: 38536 wc-cancelled: 88584 WooCommerce Account Connected: ? Yes Active Product Key: ? Yes Custom Retry Rules: ? No Custom Retry Rule Class: ? No Custom Raw Retry Rule: ? No Custom Retry Rule: ? No Retries Migration Status: ? Completed Report Cache Enabled: ? No Cache Update Failures: ? 3 failure Store Setup Country / State: United States (US) — California Subscriptions by Payment Gateway other: wc-on-hold: 1 Stripe: wc-cancelled: 88041 wc-on-hold: 38451 wc-active: 37282 wc-awaiting-doctor: 2424 wc-expired: 52 wc-pending-cancel: 4065 wc-pending-photo-sub: 10265 wc-pause-action: 251 wc-active-action: 3 wc-pending: 304 trash: 2 Test Gateway: wc-pending-photo-sub: 2 wc-cancelled: 50 wc-active: 1 wc-on-hold: 1 wc-awaiting-doctor: 2 Payment Gateway Support Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions Test Gateway: products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions refunds Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings Daily Cron: ? Next scheduled: 2024-10-28 22:47:14 -07:00 Options: ? Notes: 6 Onboarding: completed Action Scheduler Canceled: 17 Oldest: 2024-09-27 23:43:13 -0700 Newest: 2024-10-25 07:31:06 -0700 Complete: 517,910 Oldest: 2024-09-27 11:02:30 -0700 Newest: 2024-10-28 11:02:29 -0700 Failed: 576,226 Oldest: 2022-07-20 09:13:20 -0700 Newest: 2024-10-28 06:25:06 -0700 In-progress: 1 Oldest: – Newest: – Pending: 42,368 Oldest: 2024-10-28 11:02:33 -0700 Newest: 3024-11-09 04:48:07 -0800 Smart Coupons related settings ?* Number of coupons to show: 5 ?* Number of characters in auto-generated coupon code: 8 ?* Valid order status for auto-generating coupon: Processing | Completed ?* Include tax in the amount of the generated gift card: ? No ?* Deduct credit/gift before doing tax calculations: ? No ?* Gift Card discount is inclusive of tax: ? No ?* Automatic deletion: ? No ?* Coupon emails: ? Yes ?* Printing coupons: ? No ?* Sell gift cards at less price?: ? No ?* Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: ? Yes ?* Renewal orders should not generate coupons even when they include a product that issues coupons: ? Yes ?* Allow sending of coupons to others: ? No ?* Allow schedule sending of coupons?: ? No ?* Combine emails: ? No ?* Auto generated coupon email: ? Yes ?* Combined auto generated coupons email: ? No ?* Acknowledgement email: ? Yes ?* Enable taxes: ? Yes ?* Prices entered with tax: ? No ?* Display prices in the shop: ? Excl ?* Display prices during cart and checkout: ? Excl ?* Rounding: ? No ?* Display tax totals: Single ?* Enable the use of coupon codes: ? Yes ?* Calculate coupon discounts sequentially: ? No ?* Account endpoints > Coupons: ?* Block-enabled Cart: ? No ?* Block-enabled Checkout: ? No ?* WooCommerce Account Connected: ? Yes Status report information Generated at: 2024-10-28 11:02:55 -07:00 `
- This reply was modified 3 weeks, 6 days ago by maxymroy.
maxymroy
(@maxymroy)

3 weeks, 5 days ago

@doublezed2 @reynierc

After updating to latest versions of every plugins, we are experiencing multiple problems instead of only the initial.

Upon successful Apple Pay payment, our users are not redirected to our Thank You Page. They are kept on the checkout page without any feedback, but the order+subscription are created successfully in Woo.

AND, the initial problem persists. People who’s Apple Pay checkout has failed are kept in the dark as to why. They stay on the checkout page.
Plugin Support Beauty of Code (woo-hc)
(@beautyofcode)

3 weeks, 5 days ago
Hey @bymattlee , @maxymroy ,

Thanks for sharing the updated SSR!
```
Checkout Field Editor for WooCommerce: by ThemeHigh
```
It looks like you’re currently using the Checkout Field Editor for WooCommerce plugin. Since this directly targets the Checkout page, can you see if temporarily disabling this resolves the issue with the error message not being displayed for logged-out users that exist in the database?
```
enfold-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
```
With regard to the new issue that’s popped up successful payments not being redirected to the “Thank You” page, it seems like your current theme overrides this template, and is currently outdated.

It’s recommended to keep your templates updated to avoid conflicting behavior. Can you try updating your outdated templates and see if this makes any difference? You can read more about how to update outdated templates here:
- Fixing Outdated WooCommerce Templates
Once that’s done, please remember to clear all site and browser cache.

If both issues are still present, I’d suggest a full conflict test at this point, to see if there are any theme/plugin conflicts happening here. You can read more about how to test for conflicts, here:

https://woo.com/document/how-to-test-for-conflicts/

Please let us know how this goes!
Plugin Support Feten L. a11n
(@fetenlakhal)

1 week, 4 days ago

Hello, I’m going to mark this as resolved since we haven’t received a reply. Please feel free to reach out at any time if you’d like to continue.

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