Multi Duplicated Orders Errors

  • Hello there,

    Previously, we reported several duplicate orders from customers using the advanced debit/credit card option. We removed this option and replaced it with standard PayPal payment. However, we are now facing the same issue with the standard PayPal payment, including PayPalcheckout. This is costing us thousands of dollars because PayPal does not refund our fees when we refund customers for their duplicated orders. Please advise on how to proceed.

    The only information we could gather from the customer is that when they try to place an order, they receive errors such as “merchant declined payment,” “payment didn’t go through for some reason,” and other errors. When the customer clicks “pay” again, the order will go through, including all the previous times they received the errors.

    Please advise.

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @gentlemako

    Thank you for reaching out with this issue.

    This problem won’t be easy to reproduce, especially since it involves declined payments.

    It sounds like you switched from Advanced Card Processing to the Standard PayPal Gateway or the Debit and Credit Card gateway (black button). Could you please clarify which one you are using now?

    To move forward, it would be really helpful if you could share your System Status Report. You can find this by going to the WooCommerce / Status section of your site, clicking on Get system report, and then selecting Copy for support.

    Please also provide any log entries related to this issue. You can upload them to our PrivateBin, and then share the link here for us to review in detail.

    Let us know once you’ve gathered this information, and we’ll proceed from there.

    Kind Regards,
    Krystian

Viewing 1 replies (of 1 total)
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