Credit card field missing

  • lluisbaulida

    (@lluisbaulida)


    1 month ago

    Hi there,

    When trying to purchase a plan in https://www.taxilicitaciones.com, the form shows the Card holder field but does not show the credit card number field (only the label, but not the field). I attach some image:

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ramilbatoy

    (@ramilbatoy)

    Hi @lluisbaulida,

    I’m glad you reached out, and I’m happy to help you with this.

    Can you please confirm that you have configured your Stripe payment gateway as per this article: https://restrictcontentpro.com/knowledgebase/stripe/

    Also, if you have a caching plugin or a plugin that optimizes/compresses things to help the site load faster, I suggest to exclude your registration form including the login, member accounts, and edit profile pages from caching or optimization.?

    Please let me know how it goes.

    Thread Starter lluisbaulida

    (@lluisbaulida)

    I have tried everything, and I cannot connect to the Stripe account.

    I don’t know if I have to purchase the pro version in order to get some support from rcp?

    Sick because I cannot start working with the website yet…

Viewing 2 replies - 1 through 2 (of 2 total)
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