Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mej de Castro

    (@mej)

    Hi @dainamics,

    Thank you for reaching out! Could you please try rolling back the plugin to a previous version and see if the issue persists? Additionally, we recommend performing a clean install of the plugin to help resolve any potential problems. Before proceeding, please ensure that you’ve backed up your plugin data.

    Let us know if this procedures works for you and we are waiting for your response.

    Best Regards,
    Mej, from the LoginWP Team

    Hi Mej,

    I am the other webmaster of this site (Charlotte) and I have done as you asked. Both measures do not help.

    I rolled back to version 3.0.7. – no change

    I deleted the plugin and installed anew – no change

    What can do else?

    Kind regards,

    Charlotte Maas

    Plugin Author Mej de Castro

    (@mej)

    Hi @maasbeeld,

    Thank you for the update!

    If rolling back doesn’t resolve the issue and the redirection still occurs successfully on the default WP admin login page, it’s possible that the page https://deantieksite.nl/account-login/ has a configuration issue or is conflicting with the Avada theme.

    To help us investigate further, could you please confirm if the login page https://deantieksite.nl/account-login/ was created using the Avada theme editor? We’ll make sure to relay this to our development team for further troubleshooting.

    Thanks again and we are waiting for your response.

    Kind Regards,
    Mej, LoginWP Team

    Hi Mej,

    Yes, the page is made with Avada and the form is Avada’s ‘User login’.

    Kind regards,
    Charlotte

    Plugin Author Mej de Castro

    (@mej)

    Hi @maasbeeld,

    Thanks for the update! We are still looking into this and we’ll keep you posted for updates. We will reach out to you once we need more details.

    Kind Regards,
    Mej, LoginWP Team

Viewing 5 replies - 1 through 5 (of 5 total)
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