Getting ‘skusubmits is empty; when syncing WooCommerce products with tiktok

  • Resolved dibbak

    (@dibbak)


    4 months, 1 week ago

    I am using the Tiktok for Woocommerce plugin. I have gone through the plugin setup but encountering an error message when attempting to sync my products from Woocommerce to tiktok. I have 40 products. Only one product syncs correctly. The difference betweeen the one and threst (39) is that the one product is a simple product wilst the other 39 are variable products.

    The error shown is: skuSumbits is empty.

    I am not sure where to go with this. Any insight will be highly appreciated.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello dibbak,

    Thank you for contacting WooCommerce support.

    I understand you’re encountering an issue with syncing variable products using the TikTok for WooCommerce plugin, where the error message “skuSumbits is empty” appears. Only the simple product syncs correctly, while the 39 variable products do not.

    I recommend reaching out to the TikTok for WooCommerce plugin support, as they will be better equipped to assist with this issue.

    In the meantime, I suggest checking the SKUs for each variation of the variable products to ensure they are correctly set.

    I hope this helps. ??

    Best regards.

    Did you figure this out? My website used to sync just fine now with their latest update i seem to be getting this error also.

    • This reply was modified 4 months, 1 week ago by phuzion.
    Thread Starter dibbak

    (@dibbak)

    Unfortunately no. I engaged Tiktok Support and they referred me to one of their knowledgeable base articles which contains nothing about the issue. Just about to throw in the towel and manually add the products.

    I have submitted a ticket with TikTok but I have little faith as everyone there seems clueless about everything.

    Thread Starter dibbak

    (@dibbak)

    Do your products have variation or are they simple?

    Yeah in my first ticket, they have me info on shopify and closed the ticket. So am not holding my breath on their support.

    All of mine are variation and some are showing synced and some arent.

    Thread Starter dibbak

    (@dibbak)

    I couldn’t get it to work even with the previous version. Perhaps if you have a backup of your site, you can extract the previous version and use that.

    Thread Starter dibbak

    (@dibbak)

    This is not solved. Not sure why it is marked resolved.

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @dibbak ,

    This is not solved. Not sure why it is marked resolved.

    It appears that the thread was automatically resolved by the system. This can sometimes happen when an issue is marked as resolved based on certain triggers or timeframes.

    However, I understand you’re still encountering an error on your site during the WooCommerce to TikTok sync, with the message: skuSumbits is empty.

    Upon reviewing the plugin changelog, it appears this issue has been addressed in a recent update, which includes improvements to the catalog sync functionality: TikTok for Business Plugin Changelog.

    Could you please try updating the TikTok plugin and see if the issue persists? If the error continues, I would recommend consulting the plugin developer, as it seems the issue may be originating from their side.

    I hope this helps!

Viewing 9 replies - 1 through 9 (of 9 total)
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