PayPal Sandbox Connection and Wrong Buyer Email

  • Resolved sandyeggo

    (@sandyeggo)


    3 weeks, 6 days ago

    I user Events Calendar and Ticket Events twice a year, last time was in June 2024 and there were no issues. I went to set up two events and their associated tickets for this December, and in my staging system when I tried to purchase a ticket I received “Checkout is not available at this time because a payment method has not been set up.” In settings I have test mode enabled, and successfully connected to my PayPal Sandbox account (as I’ve always done in the past.). I’m not sure why this is happening.

    As I’ve built tickets before and had no problems and everything looked good (except I couldn’t test with PayPal Sandbox), I decided to take the risk, migrated my staging site to production, disconnected the Sandbox account (and turned off test mode), and connected to my live PayPal account. Ran a test, PayPal processed the transaction, but the order completed page showed the buyer as my WordPress logon email. And that email did indeed get the tickets. (To be clear, I entered my name and personal email on the screen before clicking the “buy tickets” button and I purchased with a credit card.)

    Any help or advice on either of these problems would be helpful. I don’t know if they are related, and other than keeping plugins updated on my websites I’ve not made any (intentional) changes. The most pressing problem is not having the tickets sent to the person buying the ticket, nor not having any idea who bought them (the attendees and orders screen shows my WordPress email as they buyer/attendee).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @sandyeggo ,

    Thank you for reaching out.

    Since you were able to purchase a ticket in the production environment with PayPal processing it accordingly, I will skip the part where you were having difficulties in your staging environment for now.

    As for your concern about the buyer being your WordPress logon email, were you purchasing the ticket on the front end while you were still logged on to your WordPress admin dashboard on another browser tab? Does it make a different if you were fully logged out of WordPress and made a purchase that way?

    Apart from the answers to the above questions, I’d appreciate it if you could provide the version of the following.

    1. PHP
    2. WordPress
    3. The Events Calendar (if installed)
    4. Event Tickets
    5. Theme and Version
    Thread Starter sandyeggo

    (@sandyeggo)

    Thank you tristan083 for your assistance.

    I wasn’t sure if I had totally logged off everything before, so I went to a different PC and everything worked perfectly, PayPal processed it (as a credit card) and the ticket was sent to the correct e-mail address. So my big problem is resolved and I’ll be sure to remember to totally log off everything in the future should I “test” in production

    I’m still puzzled by the problem connecting to PayPal sandbox in my staging system. Here are the answers to your questions:

    1. PHP. 8.2
    2. WordPress 6.6.2
    3. The Events Calendar (if installed) 6.7.1
    4. Event Tickets. 5.15.0
    5. Theme and Version Experon Pro 1.11.0

    Thank you again for your help.

    Plugin Support tristan083

    (@tristan083)

    Hi @sandyeggo ,

    Thank you for your message. I’m glad to hear your “big problem” has been sorted out.

    As for your concern on the inability to connect your staging environment to your PayPal sandbox, I would recommend cloning your live site to a new staging environment and work with that. From there, you can try enabling Test Mode in Tickets -> Settings -> Payments (tab) -> General (section) then try connecting PayPal to your sandbox account. — PayPal sandbox accounts normally have different login credentials so that could be worth checking out as well.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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