Analytics

Thanks for reaching out @ashoksri. Given that you’re encountering a continuous loading bar when connect Google Analytics, please share the following:

1. When attempting to connect Google Analytics from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.?
2. At what stage during Analytics set up does this occur? I ask as if this occurs when you’re selecting a property only, you may wish to try selecting a different Google Analytics account first.

Let me know if you have any questions with the above.

I am having the exact same issue. cannot get Analytics to load and that loading bar keeps on going forever. I have tried on other browsers and incognito and issue is always there.

I havent even got to seleting a property stage yet.

thanks please help!

@samlutostanski Thanks for sharing your experience. If you’d like to open an individual support topic we can communicate with you from there. Once opened, please share your Site Health information and also whether you are able to complete Google Analytics set up from this disposable WordPress site with Site Kit pre-installed. I’ll keep an eye out for your topic. Hopefully we can determine what’s happening. Thank you!

Hello @jamesosborne, thanks for reply.

1. I have tried on Chrome browser incognito window but issue remains same. Loading bar keeps on going forever.

2. I haven’t even got to selecting a property stage yet.

Hi everyone, I am also having the same issue. I found on another thread there was someone who was facing the same issue but was resolved.

https://www.ads-software.com/support/topic/unable-to-complete-setup-for-analytics/

What he did was directly entered into Analytics webpage and created a new account to link with the website. @jamesosborne do you have the steps how to link the Analytics with the website? Thanks in advance.

Hello?@jamesosborne,

Above error I am getting from chrome browser.

Please guide me further.

Thanks

Thanks for the additional information @ashoksri. To troubleshoot this further, please follow the steps below:

1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
5. Attempt to connect the Google Analytics module once more.

The above will help in the event you’re impacted by a third party plugin conflict. If the same occurs, please share your Site Health information and we can investigate this further.

@aariqn Thanks for sharing your experience. If you can also?open an individual support topic?we can communicate with you from there. Once opened, please also?share your Site Health information, referencing your own support topic,?and also whether you are able to complete Google Analytics set up from?this disposable WordPress site. Thank you!

Just to let you know that we plan on an update to the next version of Site Kit, due next week, which will include a fix for this. You’ll find out more on the related GitHub issue, while we’ll also let you know when this is out. Thank you.

Thanks for your patience on this. Site Kit 1.139.0 is now available which includes a fix for this issue. Please update to this latest version and let us know if you encounter any further issues.

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.