Phone field issue – still?

Hi @hollosipeter

Hope this message finds you well.

Your dev site is not working, in such a case, could you please send an email to us with the correct link?

Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Link to your staging site
– Link back to this thread for reference (https://www.ads-software.com/support/topic/phone-field-issue-still/)
– Any other relevant URLs/info

To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

Best regards,
Laura

Hi!
Yes, the dev site not public, so first you have to login, sorry. so dev1access.bachatasensual.hu/login – and after you can see About / Contact
The in production site bachatasensual.hu is public /contact.

i already sent is by mail but I think that was the problem only, first need to login

Thank you,
Peter

Hello @hollosipeter

Hope you’re doing well today! Thank you for your reply.

Unfortunately, we didn’t receive your email, could you please try and resend it so that we can take a further look?

Please follow the steps mentioned in the previous reply https://www.ads-software.com/support/topic/phone-field-issue-still/#post-18103822

Awaiting your response.

Kind Regards,
Saurabh

@hollosipeter I have removed your offer to provide login access to your site, and similarly @wpmudev-support7 and @wpmudevsupport3 you shouldn’t be asking for that here.

Common reasons for edits or suspensions include but are not limited to: […] Posting or accepting offers or requests for login information to a site. While plugin and theme authors may ask for this on their own support systems,?they may not do so on www.ads-software.com?for liability reasons.

https://www.ads-software.com/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability

Please don’t do that again.

I sent this also by e-mail because you asked.

I didn’t ask, they did, which now they also know they should not have done.

Hi @moderator @hollosipeter

Sorry for misunderstood,

We asked for the working Staging URL where we can troubleshoot the issue via browser console, etc., but to do so, the form would need to be public,

Hope that clears all doubts regards that.

With that said, if @hollosipeter doesn’t mind making it public in Staging and sharing the URL here, we can check the problem further.

What will be looking for, is to confirm if the 404 is not found still for the phone script / style file.

Best Regards
Patrick Freitas

No, absolutely no problem with this, this is a public url. But I already sent to your admin login credentials by e-mail as you asked and you can test both, because dev1access.bachatasensual.hu is not public, only if you logged in. bachatasensual.hu is public, but you need to compare both. bachatasensual.hu is with forminator older version and phone number is working, dev1access.bachatasensual.hu is with the wrong, newer version with the error message and the bad country flags.
Thanks,
Peter

@moderator I just replied a short message that they can log on with that account. I didn’t give password or any other credentials, I give a public email what they can use with the title: ask a password reset. This was not a full login information. Thank you.

I didn’t give password or any other credentials.

Can you explain this from just a few minutes earlier?

I already sent to your admin login credentials

https://www.ads-software.com/support/topic/phone-field-issue-still/#post-18106191

Hi @hollosipeter

Thank you for the update,

Sorry, “But I already sent your admin login credentials by e-mail as you asked and you can test both” This should not happen as @moderator explained. You can remove any admin.

With that said, I want to focus on the solution here, we had an issue with the phone which was related to the CSS file not loading, can you please open your browser console and see if you get a 404 request coming from Forminator? https://balsamiq.com/support/faqs/browserconsole/ This should be fixed in the latest version so I just want to confirm isn’t any similar case here.

But the second issue we got some reports, the browser caching causing some problems from 1.35.1 to 1.36, this happens because old flag files could be cached, please also flush all the browser and site caches to see if that helps.

Finally, I see your theme is overriding some Forminator styles, if the above ones ( no 404 files and browser cache cleared ) make no difference, could you temporarily switch to any default WordPress theme and see if it helps?

Those tests will point out the correct direction.
Best Regards
Patrick Freitas

@moderator

By e-mail. I sent the login credentials: e-mail address, username by e-mail with the message that reset password. I didn’t sent a password, I didn’t public here password, we have an e-mail with the Forminator support team and by e-mail sent that they can login.
I didn’t post passwords.
And I never get admin rights to anybody. To the support teams I created a role name “Developer” what can’t delete users and can’t access users, only can check the dashboard and check the plugins. I never give admin rights to anybody.

I didn’t give password or any other credentials.

Can you explain this from just a few minutes earlier?

I already sent to your admin login credentialshttps://www.ads-software.com/support/topic/phone-field-issue-still/#post-18106191

• This reply was modified 3 weeks ago by hollosipeter.

Hi Patrick!

I made /contact public so you can see now the difference. Unfortunately caching is not a solve, from a new browser what never used before with that site wrong too.
So:
https://www.bachatasensual.hu/contact/- Forminator 1.35.1 – WORKING
https://dev1access.bachatasensual.hu/concact/ – Forminator 1.36.3 – NOT WORKING.

Thank you,
Peter

By e-mail.

@hollosipeter “Common reasons for edits or suspensions include but are not limited to: […] Posting or accepting offers or requests for login information to a site.” – https://www.ads-software.com/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability

Simply put, do not post them here, do not post here offering to provide them elsewhere, don’t even hint at them exchanging hands here.

After we have a correspondence with a support and as the owner of the site, in a correspondence where I ask for support, I can provide user data, we wrote this down by e-mail. Not here. Unfortunately, there was a reply to the topic at the same time as to the e-mail, and I responded to them in the e-mail, and then I copied as much here, that “ok, I sent it.”
But I never post confidential information. This sentence was also just a reference, which was accidental, of course I never posting here. This is my interest, to nobody can be hack my sites.
Thank you for your understanding.