login problem after switching to hotp

  • Resolved stippie

    (@stippie)


    4 weeks ago

    Hello,

    Today I have installed your plugin on two of my websites.

    On one site I have activated and put the settings as TOTP and that works and I can use Google Authenticator.

    On the other site I did the same, but wanted to test the HOTP and then I have a problem, because I could not login anymore. Each time I get a new code in the Authenticator it does not accept and then comes a new code.

    I wanted to change the setting back to TOTP but that;s not possible because I can not login.
    I have deactivated and removed the plugin via the pleskdashboard. But after re-installing it seems that the previous settings are remembered and again I can not login.

    How to fix this problem? Is there a table I have to delete before reinstalling the plugin?

    Hope to hear from you soon.
    Thanks for answering me.

    Kind regards,
    Emilia

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