Part of email text can’t be changed

  • migueldimase

    (@migueldimase)


    1 month ago

    The middle zone of the “Customer new account” mail can’t be changed. The “Body text” field does not include the full text seen AND the “Additional content” field is below the said text.

    Details:

    Here is the fragment of the “Customer new account” involved:

    <?php printf( esc_html__( 'Thanks for creating an account on %1$s. Your username is %2$s. You can access your account area to view orders, change your password, and more at: %3$s', 'woocommerce' )

    The “Additional content” field Decorator only shows

    “Hi {customer_first_name},

    Thanks for creating an account on {site_title}. Your username is {customer_username}”

    leaving the rest shown in the mail, but impossible to modify (i.e., “You can access your account area to view orders, change your password, and more at: %3$s’, ‘woocommerce'”)

    If “Body text visibility” is set to OFF, the ONLY fragment shown is the one impossible to change!

    Any ideas about how to solve this…?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @migueldimase ,

    Greetings from WebToffee Support!

    Thank you for reaching out regarding the difficulty you’re experiencing. We would like to let you know that the additional text you mentioned is managed by WordPress itself, and unfortunately, it is not editable through the plugin’s settings. This is because the email content includes authenticated data that is set by WordPress.

    Currently, there is no provision within the plugin to modify those specific texts that fall outside the editable areas.

    If you have any further questions or if there’s anything else we can assist you with, please let us know!

    koax

    (@koax)

    Hi !

    I jump on this topic to say that it can’t even be translated with a plugin, which is surprising as there is a string to change it in the plugin (I’m using Loco translate).

    Isn’t it possible to dissociate the text with the link ?

    Thanks !

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @koax ,

    Thank you for reaching out. Could you please let us know the location where you’ve saved the generated PO and MO files using the Loco Translate plugin. If you’ve selected the Custom location for saving the generated PO and MO files, kindly replace these files from the custom location (languages/loco/plugins/) with the following path: wp-content/languages/plugins. After making these changes, verify if the translated texts now appear correctly in the emails.

    Alternatively, you can try saving the PO and MO files in the Author or System location and verify if the translations are reflected.

    Regarding your question about dissociating the text from the link, could you clarify which specific text you’d like to separate? A screenshot of the area would help us understand your request better.

    Additionally, to keep the forum organized, please consider starting a new topic with your question to avoid notifying the original thread starter unnecessarily.

    Thank you for your understanding.

    Hi,

    Thanks for your explanation on how the forum works, wasn’t really sure as the topic was not marked as “solved” and this is the same issue. Please feel free to reach out a moderator to open a new thread.

    Also, yes I’m using this location for loco translate as this is the way to translate it. So no problem there.

    I wanted to know if it was possible to separate one part of the text from the wordpress link. However, since WordPress update 6.7 has been released in the meantime, this problem no longer applies and seems to have been resolved as the translation is now correct in my language.

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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