Jetpack ATE my contact form data

  • Resolved hellopunkin

    (@hellopunkin)


    3 weeks, 4 days ago

    I am populating a database for something that has to be mailed in about TWO WEEKS using a jetpack form on my website. The form contains address info. I am doing this in two large pushes. The first one in late Aug went through and worked fine, which is why I USED Jetpack instead of another plugin. I come back today to complete the job and find that ALL OF THE DATA IS DELETED. The names and email addresses have remained but the rest of the form data is deleted. I NEED that information which is why I created the form. I NEED someone to contact me right away.

    The page I need help with: [log in to see the link]

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  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @hellopunkin – Jetpack don’t delete any data itself. It apepars there is something happened on the site and those data lost. If the form data is deleted, the only way to recover that data is by restoring the site’s backup. I don’t see you have a?Backup plan with Jetpack,?so if your hosting provider has your site’s backup or if you are using any other backup service, you can use it to restore the backup of the site to the point where the data was there.

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