non-existent support, and constant issues

  • lsaul

    (@lsaul)


    3 weeks ago

    If you’re not relying on this plugin for important work, it’s probably fine. Our organization uses it to publish critical information, but there are constant issues.

    I would have rated it higher, but their support team marked my issue as resolved even though they had never provided any troubleshooting help. They also did not respond to multiple attempts to contact them.

    I’ve paid less for plugins that provided better support. Glad there is another option to this plugin now.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author patrickposner

    (@patrickposner)

    Hey @lsaul,

    thanks for your review and your feedback!

    I just want to clarify some of your obvious lies here so that others will not believe your made-up arguments.

    1. You asked for pro support but never reached out to us via the appropriate channel
    2. You don’t own the license at all, so it’s even harder for us to connect the communication (globalgiving.org is the license holder).
    3. We haven’t marked the issue as closed after you opened it again. However, pro-support requests tend to be deleted by the w.org moderators, so it makes no sense to have the discussion there.

    I’m glad you found an alternative. Simply Static might be a bit above your technical skill level, which is fine, as we target developers.

    EDIT:

    I just found the tickets (and we replied to all of them).

    I will follow up with Justin Rupp and offer a review of your implementation – I’m sure we can fix it for them in minutes.

    I will also talk to them about your behavior and work ethos – I think it’s good to manage the expectations here – I know it’s easy to blame the tools as a freelancer, but that’s just not how it works.

    • This reply was modified 2 weeks, 5 days ago by Yui.
    • This reply was modified 2 weeks, 5 days ago by patrickposner.
    Thread Starter lsaul

    (@lsaul)

    Please don’t post information about the org in public. Especially employee names.

    I didn’t post the review as the organization. For you to use the information sent privately to attack me publicly is completely unprofessional.

    I created the thread with my personal account, after multiple attempts to get support via the website. Which should have the appropriate email and license info needed.

    What email address does simply static support use? Neither of us have received any of those support responses and could have used that information (which I previously asked for) to find them, if we missed them.

    I would kindly ask you to update your response in a more professional manner. Thank you.

    Plugin Author patrickposner

    (@patrickposner)

    Hey @lsaul,

    just wanted to do a quick follow-up on that.

    Any update on your progress?
    Did the patches help get it sorted?

    We didn’t get a reply to our e-mails, so I assume our messages still haven’t found your inbox.

    Let me know if you need any help!

    Cheers,
    Patrick

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this review.