Unable to log in to wp-admin site to change website

  • I am unable to get to the WP admin page to update our website. The email and password are correct. When I click on “lost my password” I get this error message: Error:?There is no account with that username or email address.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • I am confused. In your previous topic I thought that had already been solved? https://www.ads-software.com/support/topic/disappearing-website-4/#post-18108130

    If this is not the case: as the message says, there is no account under the e-mail address you provided. You have 2 options to resolve this:

    a) Contact the person who created the project and the account for you.
    b) Check via phpmyadmin whether the account is visible there. See: https://www.ads-software.com/documentation/article/reset-your-password/#through-phpmyadmin – if you need help with this, please contact your hoster.

    Thread Starter zmerry1

    (@zmerry1)

    Unfortunately, no. The host was able to restore the website so that end users could see it. But I can’t get into the website to change it. The person who created it is no longer available to me. I asked, but she didn’t keep any documentation.

    I’ll try the second thing. Thank you.

    P.S. My friend thinks you are AI, not a real person. Is that true? (And if it were, how would I know? LOL)

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please follow the instructions to check the wp_users table via phpmyadmin.

    Thread Starter zmerry1

    (@zmerry1)

    I looked at this link but I don’t understand it. I have forwarded it to my host and I’m hoping he can help me.

    Moderator Support Moderator

    (@moderator)

    My friend thinks you are AI, not a real person.

    Your friend is very rude. Please don’t needlessly throw accusations like that at the people volunteering their time to help you for free.

    Thread Starter zmerry1

    (@zmerry1)

    I am so sorry. I did not intend to insult. I am so very grateful for your time and help.

Viewing 6 replies - 1 through 6 (of 6 total)
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