Jetpack Connection Stopped Working After Server Migration

  • Resolved naymintun

    (@naymintun)


    3 weeks, 2 days ago

    Help!

    I’ve recently migrated my WooCommerce WordPress website to a new VPS provider, setting it up on a LiteSpeed server using CyberPanel. I used the All-in-One WP Migration plugin to transfer my site, then updated the domain to point to the new server. Everything was working fine for the first two days, but suddenly this morning, Jetpack’s connection stopped working.

    Error : ‘”Jetpack encountered an error and was unable to display the Dashboard. Please try refreshing the page.”

    I’ve tried:

    • Reconnecting Jetpack
    • Deleting and reinstalling the Jetpack plugin
    • Checking my SSL configuration

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @naymintun – could you please reach out to your hosting provider and ask them to whitelist Jetpack IPs for your site as we have mentioned here.

    Once that is done, please try to reconnect Jetpack to your site. I have also made a small change from our side to make sure it should not show issue on next time in connecting Jetpack. But please try connecting Jetpack only after you will whitelist Jetpack IPs for the site.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @naymintun,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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