Not possible to use bought cards

  • Resolved Klaus Spithost

    (@spithost)


    2 weeks, 6 days ago

    For some reason we can “buy” cards in our shop, but the “usage”-options do not show up anywhere ??
    Changing the position, in the settings, doesn’t help. The possibility of filling in a gift-card-code, as (part) payment for the order, simply does not appear.
    I probably have forgotten to set something but I wouldn’t know what. The setup should be quite easy. Create a card and that’s it?! ??
    The plugin is used in a WordPress Multisite setup and is only activated (for testing purposes) in one of the sites for the moment.
    The used theme is Flatsome.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author pimwick

    (@pimwick)

    Sorry to hear you are having issues.

    If you are using the WooCommerce Blocks based Cart and Checkout pages, you will not see the “Apply Gift Card” option. We have more information here:

    https://www.pimwick.com/pw-faq/blocks-based-cart-and-checkout/

    If you are not using Blocks, there might be a conflict coming from your Theme or another plugin. Temporarily switch to the Storefront Theme. If that doesn’t fix the problem, deactivate all plugins except for WooCommerce and our plugin. If this solves the problem, gradually activate your plugins one by one until you spot the problematic plugin and we can dig in further.

    Plugin Author pimwick

    (@pimwick)

    I’m marking this thread as Resolved since we haven’t heard back. Let us know if you need further help.

Viewing 2 replies - 1 through 2 (of 2 total)
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