Adding card or sepa in account

  • Resolved alpha2

    (@neoseeyou)


    2 weeks, 4 days ago

    Hello Mr Clayton, how are you?

    I have one question and a bug feedback

    1. When a customer wants to add his credit card from the “my account > payment method” area, this opens a 3ds verification with a 0 euro amount. Is this normal? I don’t remember having to make a transaction (even a zero amount) to register a credit card in the past.

    2. When a customer wants to add a sepa payment method from the same space, it marks this:

    Error saving payment methode. Reason: The resource ID cannot be null or whitespace.

    Any help would be apreciated.

    THanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @neoseeyou

    1. You’re not actually making or processing a transaction. This is just part of Stripe’s SetupIntent API.
    2. That indicates you have a Javascript error on your Add Payment Method page that’s interfering with the Stripe integration. Make sure you’re using the latest version of this plugin, especially if you’re on WordPress 6.6+

    Kind Regards

    Thread Starter alpha2

    (@neoseeyou)

    1. Thank you your clarification
    2. We are using last version of your plugin with last version of wordpress
    Plugin Author Payment Plugins

    (@mrclayton)

    2. We’re not able to re-create this error nor do we have other reports of this being an issue. That error happens when there isn’t a payment method ID in the request sent to the server.

    As a first step, I’d review your Add Payment Method page for any Javascript errors caused by 3rd party plugins.

    Kind Regards

    Thread Starter alpha2

    (@neoseeyou)

    Ok i found out the issue. It was caused by the Credit Card Form, more specifically the custom form. Maybe you can replicate this issue on your side

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @neoseeyou

    Maybe you can replicate this issue on your side

    Yes we were able to replicate and will be including a fix for that in the next release. Thank you for bringing that to our attention.

    Kind Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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